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Come and join the ‘World’s Largest Event Technology & Service Provider’. Our global footprint, combined with the diverse talents of our people around the world, allows us to produce inspiring events from annual corporate events to full productions.

Approximately 1.7 million in-person, virtual and hybrid events are produced annually. So, you will be joining our growing global team, in which you could potentially explore opportunities in more than 20 countries across North America, Europe, the Middle East, Australia and Asia.

In your role, you will be helping us create unique event solutions for customers and each day is filled with new and exciting challenges. Every step of the way, you’re surrounded by talented people who have your back – artistic visionaries, meticulous managers, and technical wizards. The opportunities here – and the cutting-edge technology at your fingertips – make coming to work inspiring.

The opportunities to grow and build on your knowledge and talents are limitless, with our teams in Digital Services, Creative Services, Sales, Power, Rigging, IT, Finance, Marketing, HR, Product Management and more. No matter where you begin at Encore, you’ll find so many ways to grow personally and professionally, advancing your career.

Your perspective:

• BUPA full coverage Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Position Overview

Facilitate, supervise, and conduct regional repair of Encore owned equipment. Responsible for implementing & overseeing daily and quarterly equipment repair and quality control (QC) processes. Conducts product research, performs random and planned quality control checks on regional equipment. Purchases shop related items and provides reporting as necessary on key repair metrics. May supervise a Repair Techncian. Reports into Warehoue Supervisor or Warehouse Manager subject to region.

Key Job Responsibilities

Equipment Maintenance & Repair:

• Oversee and perform technical & cosmetic repair and maintenance on Encore equipment and road cases.
• Support all Quality Control processes and procedures.
• Develop and implement service/maintenance tracking and reporting system, ensuring repair progress are documented and reported; and ensuring compliance to manufacturer/warranty policy.
• See the Bigger Picture - Maintain relationships with vendors and order necessary parts to complete repairs.
• Establish and provide reporting on key repair metrics and ROI.
• Adhere to health and safety regulations and wear appropriate Personal Protective Equipment (PPE)
• Report all HSE issues to the Warehouse Manager and HSE Manager

Customer Service:

• Deliver World Class Service - Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People - Maintain positive relationships with Encore hotel teams through effective communication and satisfactory service.

Equipment Handling and Tracking:

• Perform annual physical inventory of equipment.
• Maintain a clean and tidy workspace.

Systems Knowledge:

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Interact with other staff, internal customers, and outside vendors.
• Manage system generated pick-lists & order entry as necessary.
• Manage the service module in the system.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Requirements

• 1-2 years technical repair experience, preferably in the audio visual industry
• Ability to take direction & communicate with managers and subordinates

Competencies

• Concern for Quality
• Exceeds Customer Expectations
• Communication
• Teamwork
• Integrity

Organisational skills

Work Environment

Work is performed in a warehouse environment that is moderately quiet to noisy. Team members may be asked to work in multiple hotel locations. Must be able to work long hours at height in harness and work in a high degree of dust and dirt. Working times may include days, evenings, weekends and holidays. Team members must adhere to appearance and conduct guidelines as defined by Encore.