Senior Operations Analyst London, England
Job description
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that many want to achieve. You’ll be playing your part in delivering energy solutions that are great for customers, and great for the environment.
Joining our Operational Delivery profession as a Senior Operations Analyst, you’ll work in a multi-disciplinary team operating in a Professions and Flexible Resourcing model. Alongside effective and accurate review of data and information from participants to support decision making, your key responsibility will be managing your own complex case load whilst also providing guidance and support to your colleagues.
You’ll be organised and meticulous in your problem solving, comfortable managing a varied workload and committed to continually driving improvement. With excellent, well-rounded communication skills, your research and analysis experience will combine with a desirable knowledge of renewable electricity technologies. This will drive effectiveness co-ordinating a team and building relationships with a range of internal and external stakeholders.
Ofgem relies on having a workforce that reflects the society we serve, so we welcome candidates from all backgrounds, and especially those from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome. We will also support you with excellent training and development opportunities, plus a competitive benefits package.
Job description
Delivery and Schemes is the division in Ofgem that administers the government’s renewable energy incentive schemes. The Operations team administer the day to day running of the schemes including the Renewables Obligation (RO); Non-Domestic Renewable Heat Incentive (NDRHI); Green Gas Support (GGSS); Feed-In-Tariffs (FITs); and the Smart Export Guarantee (SEG).
As a Senior Operations Analyst, you will play a key role in contributing towards delivering Delivery and Schemes’ statutory obligations in respect of these schemes. This role will focus initially on data validation activities in respect of our operational administration of the Renewables Obligation scheme.
- Ensure timely, effective, and accurate review of data and information from participants to support decision making.
- Support the management of individual and team performance to meet key performance indicators.
- Represent Ofgem at meetings with industry, government and consumers as needed.
- Review processes and procedures to improve performance.
- Manage relationships with key internal and external stakeholders.
- Assist development and testing of IT systems and review processes and procedures to improve performance and efficiencies.
Key Outputs and Deliverables
- Ensure that data and validations activities are accurately undertaken and assessed, ensuring participants are meeting their ongoing obligations so that ROCs can be issued correctly.
- Ensure the right controls are in place to mitigate risks within your area.
- Manage team performance and meet operational key performance indicators.
- Support team to deliver targets and delivery of the Renewables Obligation scheme.
- Analyse management information as required.
- Engage with consultants and participants as required.
Person specification
- Strong research, numerical and analytical skills (LEAD).
- Strong problem-solving skills and ability to drive improvements.
- Highly effective communication skills, both written and verbal.
- Strong interpersonal and team working skills including ability to build good relationships both internal and external to the team.
- Excellent organisational skills and ability to manage own workload.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Making Effective Decisions
- Managing a Quality Service
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Please refer to the Candidate Pack attached for full details.
To be considered for this post, please submit an application via Civil Service Jobs webpage using this link: https://bit.ly/3RQIKg1
Top tip for application, please tailor your 1250 word supporting statement to the essential criteria in the PDF candidate pack.
Job Type: Full-time
Salary: £33,400.00-£46,157.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Work Location: Hybrid remote in London, E14
Application deadline: 27/02/2023
Reference ID: 269299
