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Senior marketing and communications officer (social media)
Salary: From £33,000 per annum negotiable depending on experience
Contract: Permanent
Location: Hybrid - flexibility to work from home or at any of our main hubs (London, Bristol, Manchester and Harwell)

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.

Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

About the role:
This role sits within the customer engagement team who are at the heart of the marketing and communications activity at Jisc; working across the business to understand the needs of our customers and co-ordinate the marketing and communications activity required in response.

We are looking for someone who has experience in campaign planning, delivery and reporting across multiple channels and who has developed and executed social media strategies. This is a great opportunity to take responsibility as the business’s social media expert with a leading role on a range of exciting marketing and communications projects and campaigns.

As the lead for social media, your responsibilities will include:

• Taking ownership of Jisc’s core social media channels
• Managing Jisc’s overarching social media strategy
• Identifying new opportunities and tactics to reach and engage our audiences
• Working with design and production colleagues to devise multimedia content tailored to social media
• Community management and responsibility for handling any incident communications on social media

As a senior officer in the engagement delivery team, you will also:

• Play a leading role in the delivery of marketing and communications campaigns and projects
• Develop strong relationship with stakeholders across the business and keep them informed as work progresses towards goals
• Act as the lynchpin across the marketing and communications team to co-ordinate your campaigns and projects
• Create content such as long-reads, podcasts, member stories, and e-newsletters, and e-comms that support projects
• Provide marketing and communications support at our major events, including attending them in person when required

Key Skills and Experience:

• Previous experience in developing and executing social media strategies
• Campaign planning, delivery and reporting across multiple channels
• Ability to effectively manage internal and external stakeholders
• Excellent communication and interpersonal skills with the ability to influence and negotiate
• Good analytical skills with the ability to monitor, interpret and report on data and metrics to effectively monitor and evaluate campaigns

Please refer to the job description for full details

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Why work at Jisc:
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. So, if you are great at what you do and share our values, we want to hear from you.

At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work.

Our benefits are great too. We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 28 days annual leave (plus bank holidays) and an additional three closure days over Christmas
• A generous pension scheme with above average employer contributions
• A range of leave options, including parental leave, volunteer leave and even career breaks.
• A generous budget to attend conferences and in-person training
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
• Financial well-being support
• Discounts on big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans

Equality, diversity and inclusion
At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.

Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
We advertised this role on 22/02/2023.