Senior Manager - Digital Product Management, Money Movement Brighton, England
Job description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Enterprise Platform Digital Banking team is looking for a Senior Product Manager to lead the strategy and development of our next generation bill payment capabilities. Enterprise Platform teams combine product and engineering with shared goals to deliver customer value with each iteration of a product’s roadmap.
The Enterprise Money Movement's mission is to power best-in-class issuer agnostics bill payment experiences, business growth through innovative platform products and services by seamlessly integrating solutions to power innovative payment experiences for AXP customers. EMM as a service processes over a trillion dollars in 27 markets covering 20+ of the biggest schemes. A critical part of the roadmap is to develop the next generation Card Bill Pay and Biller platform capabilities.
Reporting to the Director of Product Management, this role is an exciting opportunity for a talented product leader to drive the platform strategy and solution definition for Bill Pay as a service.
How will you make an impact in this role?
- Develop capability roadmap for the modernization of Bill Payment, including creation of new payment schedules, innovative payment options and real time payment experiences
- Partner with enterprise stakeholders to define key Bill Pay customers journeys – Payment History, Make a payment, Received payment, View payment activities, Add/Select a Bank
- Partner with stakeholders across the enterprise to understand customers’ needs and LOB growth drivers to support defining identify new opportunities
- Conduct Discovery and Solution Envisioning to define new platform services and features
- E2E owner for prioritization and solution delivery for a set of bill payment capabilities
- Define, track, and assess product/platform metrics and KPIs. Conduct analytics to identify opportunities to grow adoption, improve profitability, reduce cost and/or expand use cases
- Continually learn and implement ground-breaking product and technologies processes within a dynamic and highly matrixed environment to capitalize on the considerable investment made in the payment process
- Lead a small team of 1-2 Product Owners within the capability teams
Minimum Qualifications:
- Experience in Product Strategy and Development
- A passion for emerging payments, FinTech’s, and evolving payments landscape. Knowledge of Biller payments capabilities, Push and Pull Payment flows, Real Time Payments and Open Banking etc
- Experience in leading pre-discovery, discovery, and envisioning, defining product vision, OKRs, success metrics, customer journeys, business flows, capabilities, and features
- Proven track record in owning E2E product delivery for large strategic/transformation initiatives
- Excellent communication and listening skills; ability to build relationships, influence decisions, and make things happen without direct authority
- High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership
- Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations to execute and deliver results
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected]
