Senior IT Support Officer Swansea, Wales
Job description
Service Delivery has an exciting opportunity for an enthusiastic and motivated individual to join our Desktop Support team. The successful candidate will provide Desktop Support for all IT-related issues across the Health Board.
The ideal candidates must have excellent communication skills and a good approach to dealing with the maintenanceand installation of IT hardware and software across the Health Board in accordance with Health Board IT policies and procedures.
Provide assistance, advice, and troubleshooting, escalating and liaising issues with other teams and 3rd Party Companies as and when necessary
If you are a Health Board employee you will need to have gained your line manager's approval for the secondment prior to going to the interview.
Provide desktop support for the Health Boards'business-critical clinical systems and standard desktop software applications.
Resolve day-to-day issues arising from Service Desk incidents.
Maintaining password/security files in line with the Systems Security Policy (SSP).
Devise and update support documentation, including confidentiality & data standards.
Ensure users are made aware of Health Boards approved E-Policies when receiving any support.
Assess the security impact and implications of incidents and report to Line Manager accordingly.
Escalate support issues as appropriate.
Ensure that scheduled work is completed within timescales to agreed
quality standards and in line with departmental procedures.
Understand and abide by the Health Board IT Security, Internet, and E-mail policies.
Advise Health Board personnel on IT security matters as appropriate.
Accurately enter information gathered from calls into the IT Service Desk database. Update and escalate calls in accordance with departmental guidelines.
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
