Senior Fraud Customer Service Advisor Liverpool, England
Lloyds Banking Group
Full Time
Liverpool, England
24355 GBP ANNUAL Today
Job description
End Date
Wednesday 28 June 2023
Salary Range
Agile Working Options
Job Description Summary
Join our fantastic Customer Service team…
Job Description
Start Date - 07/08/2023
At Lloyds Banking Group our primary purpose is to help Britain prosper…
And this is only realistic if we're making a genuine difference to Britain's people, its businesses and local communities.
You can help us to make it possible...
We're currently looking for caring people to join our contact centres to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.
Beyond the satisfaction of helping people every day a role with us brings other rewards…
We’ll give you a full time equivalent basic salary of £24,355.
You will also be eligible to participate in the Flex benefits scheme where you can buy and sell benefit such as:
- Buying extra or selling holidays to suit from your 30 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
In addition, you'll also be eligible for an annual bonus opportunity.
You'll also get the following:
- Various share schemes (including free shares)
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further everyday discounts on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
And there's a number of free health and well-being offerings and generous parental and adoption leave policies. Everything is geared to suit your lifestyle, and we'll also be investing in your future.
About our Estuary House Site...
With a track record of developing, supporting and progressing colleagues in their careers, our sites enjoy the following facilities:
- Free on-site car parking and electric charging points
- An extensive canteen with a Starbucks™ coffee area
- A range of vending machines and free hot and cold drinks
- Rest areas with TVs etc. and a pool table for those team challenges
- Prayer & Quiet reflection rooms
- A kitchenette on each floor equipped fridges & microwaves
- On site shower & changing facilities
So what's involved?
You'll take inbound customer calls and do your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
You'll care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do so you'll learn to become better every day...
This is the sort of person we're after...
- Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.
- You'll want to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
- And you'll show the commitment to deliver on your promises and go above and beyond for your customer.
There's no need for any previous financial services experience... We'll provide all the training you need around our products and services in a comprehensive 6-week programme and, when you're ready, extra training to support victims of fraud.
Can you imagine what a worried customer is going through when they call about unknown transactions? You'll be trained to be able to actually fix the problem, there and then, to prevent financial crime and make a meaningful difference...
We'll just need you to commit to a shift pattern for 12 months (after which you can request a change to your working pattern to suit you). We can also offer home-working as an option after 3 months if everything is going well...
Working pattern
Flexible Mixed pattern:
- This is a full time (35 paid hours per week) shift pattern called "Flexible Mixed"
- It is flexible from the premise that start / end times and non-working days change from week to week based on customer demand however you will be given notice of your pattern on an 8-week rolling basis enabling you to plan activities outside of work
- The pattern has various start times between 7am and 3pm and end times between 3pm and 11pm
- You will be required to work a maximum of 5 out of 7 days (based on a Monday-Sunday week)
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Over a 4-week period:
- There will be a maximum of 1 week where you'll be required to work post 8pm
- You will also be required to work a maximum of 2 weekend days – these could be a Saturday and or a Sunday and will be placed in any combination that best suits customer demand (when you work a weekend day, your non-working days in that week will be based on customer demand)
About applying
As a leading employer we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if any reasonable adjustments are needed to our recruitment processes - we'll try to accommodate them...
Interested?
So if you have the passion for helping people we're looking for then we'd love to hear from you...
Our roles often generate a lot of interest and can close early so don't miss this chance to apply!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
