Senior Experience Strategist London
Job description
We are currently seeking a Senior Experience Strategist to be based out of our London studio. Could this be you? About us As a company with studios across the globe, we power up the best minds from 31 teams in over 22 countries to create a unique skillset for each client. We spark ingenuity with global creative sprints that cross time zones and borders and spur on the best of our talent. That includes exceptional brand consulting and strategic design, brilliance in experience, retail and workplace design, and competition-smashing motion design. We are part of the WPP group. The role Social change and soaring technology are transforming the world around us, putting incredible pressure on businesses to change and adapt. In this world, brand has never been more important. A sustainable brand has purpose. It informs decisions, drives differentiation and propels positive cultural change. And when brand is brought to life with outstanding design, it creates more than growth on the balance sheet – it builds a sustainable future. Our Brand Experience offer encompasses Physical, Human and Digital capabilities. The work we do covers; omni-channel and connected experience design, retail design and format definition, pop-up events and activation, workspace, products and packaging (including scannable) and customer service design. We do not expect any applicant (or employee) to be an expert in all of these forms of Brand Experience, but we aim to develop deeper specialist skills in areas of interest, whilst ensuring that all of the team has a general level of awareness and competence across the full offer. This role is for an inspiring Brand Experience thinker / doer to work with some of the very best in the industry to focus and guide brand-building projects across the entire customer journey from initial brand identity development throughout the entire brand ecosystem. The successful applicant will also be responsible for facilitating and analysing workshop outcomes, developing customer experience storyboards, creating leading retail and brand experience strategy concepts, building physical, human and digital experience concepts, modelling customer service design programs and identifying business requirements to bring them to scale. What we're looking for The ideal background for this candidate will be a proven working history & knowledge in brand experience, customer-journey-based innovation and experience design, with an understanding of how both B2B and B2C brands work, and psychological insight into how humans behave across digital and physical brand ecosystems. The candidate must demonstrate knowledge of cross-channel customer journey mapping techniques and storyboarding, as well as design-oriented research and customer insights methodologies. We're looking for someone who is profoundly human-centric; a team player who knows the work only happens when people work together. You will be adept at building deeper strategic client partnerships and growing potential partnerships through creative solutions, communicating findings and recommendations in a clear and compelling manner in written, oral and presentation form. Finally - our commitment to Diversity & Inclusion We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people and their uniqueness can shine and be celebrated. We're working to set a standard for the industry as a whole, creating a culture of equity and belonging. We may not be perfect, and we know there is work to do, but we regularly check with our teams and Employee Resource Groups on how we are doing, using their insight to frame our thinking and actions, so we can all do better, working as one Landor & Fitch. Due to the volume of applications, we unfortunately can only respond to successful candidates. We will not accept unsolicited CVs or approaches via recruitment agencies. #LI-DNI #LI-DNP
