Senior Events Coordinator Birmingham, England
Job description
We currently have an amazing opportunity to join the team as Events Office Manager.
Bespoke Benefits… What’s in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
The Role
An exciting opportunity has developed at The Cube Hotel; we are looking for a dynamic personality to take on the role of Senior Events Coordinator. Incorporating three diverse spaces on the 25th floor, our Marco Pierre White Restaurant offers a unique private dining experience with a rooftop terrace and 360-degree panoramic views over the city.
This role will be diverse in the range of events we cater for, from corporate dinners to baby showers, Christmas parties to networking lunches, milestone birthdays to weddings. For this reason, you must confident in your ability to influence and communicate with a range of stakeholders.
Requirements:
Our ideal candidate will have significant experience in events and will be able to demonstrate previous leadership capabilities. Whilst a sales background will suit our long term plans for the role, we are first and foremost seeking a seasoned events expert! Previous events management experience is essential.
The successful Senior Events Coordinator must be flexible (working hours must reflect client and business expectations), be able to multi-task, promote, sell and ensure the smooth running of all events within the Restaurant. In this role attention to detail is a must, as you will be preparing and submitting quotes on behalf of the Restaurant and ensuring the CRM system is always accurate and up-to-date. We are looking for inventive fresh ideas, from an assertive and persuasive Events leader, who thinks ahead and is capable of interpreting our client’s needs and advising where necessary.
Duties will include:
- Taking enquiries and negotiating rates for events.
- Completing tours of our venue with prospective clients.
- Managing all aspects of events including menu planning and final details through to conclusion.
- Ensuring a smooth and successful event is delivered to our clients at all times - every client must leave thrilled with their experience!
- To notice and pay attention to the smallest of details, always going above and beyond for every client to ensure they return.
- Presenting yourself as a dynamic yet professional personality.
- Managing any complaints professionally and in a timely manner.
- Leading a small team; you will be responsible for all training and people management, and you will ensure your team also deliver to the highest service standards.
- Alongside the Reservations team a year, develop a year planner to identifying better manage seasonal peaks business trends.
- Ensuring that all brochures, packages and information are up to date and readily available, so reception have the necessary tools to help with enquiries out of hours.
- Working with Restaurant management to ensure all venue spaces are maintained and immaculate.
- Maintaining and creating visual merchandising/advertising spaces within the restaurant
- Researching and identifying opportunities for new event and conference business in line with the restaurant’s plans/ budgets.
Once established in the role, the successful candidate will:
- Think outside of the box to broaden our reach to new prospective clients - you will be a key driver to increasing events sales.
- Build robust plans to grow event business and existing Corporate Conference accounts.
The successful person will possess the following qualities:
- Excellent people skills and customer service
- Attention to detail
- Sound negotiation skills
- Knowledge of Opera Sales Catering and/or Guestline or similar PMS
- Minimum of 2 years’ experience in a similar role
- Must be prepared to work flexible hours when needed
- Highly organised and motivated with the ability to work both on their own initiative and as part of a team
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.
Covid-19 Promise:
We continue to ensure that all of our premises continue to be a 'Safe place to work, stay and visit'. The health, safety and wellbeing of all of our employees, guests and third-party visitors is, as always, our upmost priority.
Reflecting Birmingham’s history as a cradle of invention, the Cube Hotel, Birmingham welcomes you with sleek styling and handcrafted furniture. Kick back in indulgent bathrooms or relish with a cocktail in the rooftop bar. Reconnecting with reality is instant, thanks to superfast WiFi.
Take advantage of the central location and discover the city's dazzling heritage in the Jewellery Quarter or pop into Harvey Nicks in The Mailbox mall. And after dark, try a 35-day aged steak in the hotel's Marco Pierre White Steakhouse Bar Grill or head off to welcoming, canal-side pubs in Gas Street Basin.
