Senior Engagement Manager London, England
Job description
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.
Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.
As part of your duties, you will be responsible for:
The position requires the ability to major on problem solving and combining insights from data analysis, statistical/ML modelling and data visualization across the client business in order to deliver high impact results via a high performing dual shore team. It is what we think of as a “data translator” role, combined with stakeholder and team management.
Dual shore project management, coordination of all sub-team efforts, both onsite and offsite- Strong communications, including deck writing
- Facilitation and gathering of client feedback on problem structuring
- Management of feedback loop with team
- Identify gaps and help build capabilities in junior team members
- Mentor other team members and partners on technical skills, best practices, problem solving approaches, and standard patterns used at EXL – both formally in structured group settings and informally in one-on-one and small group sessions
- Continuously improve the team’s technical skills and expertise over tools—defining and enforcing standards when necessary to sustain the solutions’ effectiveness and sustainable, and experimenting with and promoting adoption of new tools and approaches when appropriate
- Proactively generalize and share technical approaches and best practices among other developers, and simplify and communicate success stories to broader audiences across the company
- Develop and grow Retail & Media practice working with the leadership team in the UK and globally
Qualifications and experience we consider to be essential for the role:
- 10+ years’ experience, preferably in management consulting or Retail or Media industry in an analytics capacity
- Experience in analyzing large, complex, multi-dimensional datasets with data querying languages (e.g. SQL), BI Tools (MicroStrategy, PowerBI, Tableau, etc.), programming languages (e.g. Python, Java, Scala, etc.), statistical/mathematical software (e.g. R, Weka, SAS)
- Experience with one or more web analytics platforms (ex: Google Analytics, Adobe Analytics etc)
- Experience implementing and/or working with clickstream web analytics tools such Adobe Analytics, Google Analytics; or working knowledge of the field of web analytics
- Experience in test & learn methodology and experimentation frameworks
- Experience of working in agile formats across multiple squads
- Understanding of digital marketing ecosystem and capabilities
- Experience in omni-channel engagement, remarketing, and customer segmentation
Skills and Personal attributes we would like to have:
- Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply
- Entrepreneurial and hands on approach to work
- Ability to advice the client, provide guidance to the team and to manage end to end data and analytics engagements with a retail, media and digital focus
- Ability to structure analytical solution to address business objectives
- Bringing business acumen and appropriate hypotheses to solve business problems
- Be a people leader and a self starter
- Being very comfortable in liaison with, building relationships with the client and pushing back on clients as required
A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
- At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the United Kingdom.
