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JOB TITLE: Senior Director of Program Delivery and Process Management

SALARY RANGE: $117,785 - $154,593

HAY POINTS: 954

DEPT/DIV: People Department

SUPERVISOR: Deputy Chief Process and Performance Optimization

LOCATION: 2 Broadway, New York, NY 10004

HOURS OF WORK: 9:00 am - 5:30 pm (7 1/2 hours/day)

DEADLINE:

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

SUMMARY:

The Program Delivery and Process Management team’s primary objective is to manage a transformational portfolio of enterprise-wide programs and projects that introduce best practices in talent acquisition, organizational design and development, performance management, compensation, benefits, and HR operations and analytics. This team is also responsible for designing and maintaining a continuous improvement program, that will enable and enhance the capabilities of the People team to effectively support the overall strategic objectives of the organization.

The Senior Director of Program Delivery and Process Management role requires forward thinking and extraordinary business intelligence to define a structured approach to deliver an enterprise-wide continuous improvement program that achieves the People team’s strategic goals. The Senior Director must organize and prioritize the overall project pipeline, effectively manage resource requirements, and establish a governance and delivery model for tracking the execution of the strategic project portfolio. This role will be responsible for leading a cross functional team (inclusive of project management and change management professionals) to manage and implement agency-wide HR strategic initiatives, complex HR process improvements and informational systems integration projects from a strategic and tactical level.

This department also serves as a center of excellence in business analysis and process improvement for the MTA. It will enable the MTA to harness the capabilities of continuous process improvement. The role will lead a business process excellence team grounded in Lean Six Sigma principles. This role is also responsible for standing up a business architecture function inclusive of the HR function’s capabilities, processes, controls and key performance indicators that will enable a structured, efficient and transparent approach for the delivery of HR process improvement programs and projects.

RESPONSIBILITIES:

• Partner and collaborate with leaders to understand their strategic objectives and convert to executable project roadmaps
• Scope and charter the work for business process continuous improvement efforts
• Coach and mentor business leaders, team members to execute solutions as they relate to the current and future state business environment
• Lead teams to build process maps, project plans, data collection plans, data analysis; identify synergies and gaps around the process for standardization and optimization
• Lead center of excellence team that builds process models and templates for reusability, identifies and shares best practices and economies of scale across agencies to drive, capture and sustain process improvements leading to process consistency and standardization across agencies.
• Facilitate large cross-functional and cross-departmental projects with high complexity and cross-organizational impact
• Provide full lifecycle project management of MTA-wide process improvement initiatives from project mandate to benefits realization, including progress monitoring, reporting and quality assurance throughout all stages, to timely address cost, time, scope, quality, and risk deviations
• Develop project scoping and initiation documents, including project briefs, business cases, communications materials, project risks, quality, and configuration strategies to drive successful stakeholder engagement, issue escalation and resolution, risk mitigation, and project completion.
• Prepare change management plans and stakeholder communications to ensure stakeholder buy-in, brief executives and senior leaders across the agencies, foster active participation in MTA-wide projects, and manage resistance to change
• Be the change agent to implement industry best, state of the art practices for short term and long-term productivity gains.
• Create new budget requisitions for the Process and Performance Optimization Department
• Reconcile and receive all vendor invoices for payment and provide forecasting and financial planning analysis
• Responsible for finance and administrative matters, such as working with BSC accounts payable for processing all vendor invoices, creating, and managing all requisitions, managing budgets, funding, new needs requests, cost control, and accounting
• Serve as a Subject Matter Expert on financial planning budget information, finance
• Ensure process improvements are tied to measurable financial and non-financial benefits, and such benefits are in line with the corporate objectives and long-term goals.
• Create and design business plans and provide RFP support as required.
• Translates recommendations into communication materials to effectively present to senior leadership
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated experience building and leading a high performing team.
• Must possess innovative and strategic thinking with a track record of delivering results.
• Demonstrated ability to manage multiple projects, programs and teams simultaneously with adherence to standards and deadlines.
• Ability to identify, analyze, prioritize, and resolve complex problems.
• Strong knowledge of organizational change management principles and practices.
• Strong knowledge of project management principles and experience
• Demonstrated oral and written communications skills.
• Demonstrated Interpersonal and collaboration skills.
• Strong knowledge data reporting methodologies and visualization.
• Ability to align performance standards to KPIs.
• Ability to manage superior, peer, direct report, stakeholder, and customer relationships.
• Ability to build consensus, influence and present to senior, peer and stakeholder leadership.
• Working knowledge of budget management and financial reporting.

EDUCATION AND EXPERIENCE:

• A Bachelor’s Degree in in Business or a related field. An equivalent combination of education and experience may be considered in lieu of a degree.
• A minimum of 10 years’ experience in Strategic initiatives or executing large-scale organizational projects.
• Minimum 5 years’ experience in Center of Excellence operations, Shared Services, or related environment.

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

HOW TO APPLY:

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.