Senior Customer Value Manager - Proposition Edinburgh, Scotland
Tesco Bank
Full Time
Edinburgh, Scotland
10.56 - 12.04 GBP Today
Job description
General information
Job Title
Senior Customer Value Manager - Proposition
Ref #
8248
Location
Edinburgh
Department
Proposition (Help Me Borrow)
Business Area
Help Me Borrow
Working time
Full-Time
Date Published
07-06-2023
Serving our customers, communities, and planet a little better every day.
Product Manager, Propositions
Permanent
Edinburgh or Glasgow – flexible working available
£83,000 & Benefits
What we’ll offer
We’re embracing an agile way of working; this Senior Customer Value Manager role is responsible for managing and developing uniquely Tesco lending propositions.
Our colleagues are the heart of our business. Quite simply, Tesco Bank is nothing without them. We love the unique characteristics, experiences, and background every single person brings to work. And we’re fully committed to building an inclusive workplace that reflects the brilliantly diverse communities and customers we serve.
What you’ll bring
We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us at Tesco Bank.
Reporting to the Head of Proposition within the Help Me Borrow Value Stream, in your role as a Senior Customer Value Manager we’re looking for you to lead and inspire cross functional teams to drive development of our customer lending propositions. From discovery to delivery, you’ll consider customer, commercial, operational and risk aspects.
You will have
- Financial services background with unsecured lending experience (credit cards and/or loans)
- Proposition development experience
- Strong commercial acumen
- Strong stakeholder management skills
The Role
- Customer and Market Analysis: Identify opportunities to better serve Tesco customers’ borrowing needs with both new and existing propositions. Proactively staying abreast of current and future customer and market conditions and trends.
- Proposition development: Lead initiatives through the proposition development process from discovery, to development, prototyping and delivery.
- Business cases: Develop lean business cases for new initiatives, sizing expected benefits and costs to deliver.
- Leadership: Define strategy and activities required to achieve desired business outcomes (OKRs) and ensure that backlogs and roadmaps to drive improvements are prioritised accordingly. Provide direction to cross functional agile teams.
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How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
Why Tesco Bank?
We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
