Senior Customer Service Advisor (Friday, Saturday, Sunday & Monday. 33 Hours p/w) Livingston, Scotland
Sky
Full Time
Livingston, Scotland
20500 - 23100 GBP ANNUAL Today
Job description
Working hours – Friday, Saturday, Sunday & Monday. 33 Hours per week
What you'll do:
- You will help define the scope of what is required for operational readiness for any TV projects/rollouts in the team.
- You will be responsible for customer service and account management of Group TV customers through both inbound, outbound and e-mail communication.
- You will drive revenue through upsell, new business and managing churn and retention.
- You’ll help identify and tackle problems, answer queries, understand customer needs and recommend Sky products that will build an outstanding customer experience.
What you'll bring:
- Experience working in an operational team with the customer at the heart of your thinking and actions.
- Self-starter that demonstrates initiative, enthusiasm and displays a positive attitude.
- The ability to quickly establish credible and strong working relationship across multiple areas, bringing creativity and energy.
- Strong interpersonal skills and ability to challenge the status quo!
- Be able to flex skills to support our Indie Service Team by focusing on Customer Service as part of the One Sky Business Service Team
- Excellent organisational skills.
Sky Business
Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business!
The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences
How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base:
Livingston:
Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.
Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Sky
careers.sky.com
Isleworth, United Kingdom
Dana Strong
$10+ billion (USD)
10000+ Employees
Company - Public
Broadcast Media
1989
