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Senior Customer Journey Lead – Protect – UK Investment Wealth Solutions and Insurance

Location: Birmingham, London or Whiteley (Hybrid)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We have an exciting opportunity for a Senior Customer Journey Lead – Protect. This role sits within the IWS&I team, HSBC UK and reports directly to the Head of Customer Journey - Protect. The successful candidate will work in close partnership with the Head of Customer Journey to execute the customer strategy

In this role, you will:

• Support the Head of Customer Journey in the definition and execution of HSBC’s Protect strategy
• Deliver market leading propositions focused on customer experience that supports and delivers against the broader HSBC UK wealth strategy
• Run the day-to-day management of the journey backlog including re-evaluating priorities, making recommendations and representing the Journey across multiple governance and decision making forums
• Defining and driving journey enhancements and initiatives, working with the Senior Customer Journey Deployment Lead to execute, deliver and measure developments in the end-to-end journey
• Working with key stakeholders to identify, evaluate and prioritize developments and initiatives designed to meet identified customer needs

To be successful in the role, you should meet the following requirements:

• Experience in banking, insurance or financial services
• Demonstrable experience of customer proposition journeys.
• Ability to influence stakeholders to ensure priorities are aligned
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
• Strong analytical, planning, organizational and time management skills

This is a Hybrid working role with the base location as either Birmingham, Whiteley or London. Travel to site 2 days a week

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.