Senior Customer Agent - 28k - Finance / Immediate Start - Hybrid/Belfast Belfast, Northern Ireland
Job description
VANRATH are delighted to be assisting a Leading Finance Organisation with the recruitment of a Senior Customer Agents into a FTSE 250 Financial Services company that is thriving.
This company offers one of the best working Environments in NI, and also offers many opportunities for progression
Shifts are held over Monday to Friday 9.00am - 5.00pm + 1 Hour lunch. No weekend working.
The role will incorporate Hybrid working - 3-2 days Working From Home & 2-3 days Working in Belfast City Centre office. Initial training will be in office. Initially this will be a 6-month contract.
Individuals who are immediately available or have a 1-week notice will be preferred to others.
Salary
£23,500 + Bonus (Average £4,000 - £5,000 per year) + Other fantastic additional benefits - including one of the best pension schemes available, private medical cover + a lot more as shown at bottom of advert
Extremely Achievable Bonus System
Responsibilities
As a Destination Retirement Co-ordinator, you will play a pro-active part in customers remaining committed to understanding their retirement options as well as planning and completing the retirement journey through our Destination Retirement service and also ensuring customers receive the right outcome by getting closer to our customers whilst maximising Group profit.
- Support during the journey can include telephone, email or web-chat support.
- Recording activities accurately and efficiently to ensure customers remain committed to completing the retirement journey through our Retirement services, ensuring customers receive the right outcome.
The Ideal Person
- Calls/ or Sales experience
- Web chat experience preferred
- Finance call experience preferred - e.g. banks etc.
- Excellent attention to detail and ability to process all information quickly and accurately
- Time management, planning and prioritisation skills to allow for workloads which are subject to constant change
- Flexible approach: ability to work as part of a team in a fast-moving environment
- Clear focus on customer outcome, quality, service and results
- Excellent communication skills – with the ability to communicate information across different media (e.g., telephone, webchat, email)
Working for the company, you get your Rewards…
- A Competitive Salary + OTE, an amazing Pension Scheme and Life Assurance
- Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday
- Private Medical Cover and Income Protection, just in case
- A Bonus Scheme that takes a balanced approach and looks at both `in role performance' but also `the behaviours and attitudes you exhibit at work’
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence
VANRATH began in 2000, when a senior level accountant was on the lookout for new opportunities. Wayne Sullivan discovered that professional recruitment services for accountants was not quite the experience he had expected. His entrepreneurial nature and a drive to help other accountants like himself to realise their career aspirations, was the ‘light-bulb’ moment that encouraged him to start a recruitment agency like no other. The goal was to recruit in the same way, and to the same standard, that an employer would recruit into their own business to ensure the client would get exactly what they required.
Initially setting up shop in Dublin the name was founded, VANRATH, an amalgamation of the 2 founding partners names. In 2002, Wayne decided to return home to Belfast to take on the Northern Ireland market. He purchased VANRATH’s first official home on the 6thfloor of Lesley suites which enabled the business to hit the ground running with the establishment of our Accountancy Team
IT recruitment was VANRATH’s next big venture and in 2004 the team has grown the IT business into the largest IT recruitment business in Northern Ireland.
Job Types: Full-time, Permanent
Salary: £23,500.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Private medical insurance
- Referral programme
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: Hybrid remote in Belfast
Reference ID: Vanrath - Admin
