Senior Consultant - International London
Job description
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group. What are we looking for? By working closely with our clients to deeply understand their needs, we are able to develop solutions that are truly best-in-class. We choose to be specialists rather than generalists, so that we have the expertise required to solve even the most complex challenges. Our entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for our clients. You will be working as a Senior Consultant within our International Benefits Team providing advice, broking and consultancy to a portfolio of clients. Supported by the International Co-ordinator from an administration perspective, you will develop a close working relationship and understanding of how each other works to best service our clients. The schemes will be a mix of experience rated and large age-rated schemes and may also include other products such Risk, Travel, EAP. You will be responsible for managing the client relationship for yourself and through the help of your International Account Coordinator. The role will predominantly be face to face with clients but also via telephone, email and Teams. As this role will involve managing a portfolio of client renewals, being well organised is an essential skill. What will you be doing? Provide advice and consultancy to colleagues and clients in respect of their International Private Medical Insurance & other associated schemes. This will include a variety of tasks including but not limited to: Demonstrate an excellent knowledge of the International Private Medical Insurance products. Provide excellent client service and advice in areas of iPMI and additional associated products such as Risk, Dental cover, Group Travel, Employee Assistance Programmes and Health Screening. Managing the day-to-day client relationships and servicing for a portfolio of clients in a prompt and proficient manner, keeping the client and your support appraised at all times. Ensuring that healthcare scheme renewal communications are issued to clients in a timely and accurate manner that is in line with team procedures. Provide assistance to your support and clients for all market reviews or switch of insurer. Building strong relationships with insurer/supplier contacts and sharing knowledge/experience with the team. Ensuring files are compliant and company systems are up to date for your client portfolio Policy, Process and Procedures: You follow process and best practice that is relevant to your role and compliant with business policy. Constructively you suggest process improvements to deliver workable solutions. In a collaborative way you challenge wider processes to enable and drive improvements to service whilst ensuring compliance. Customer Focus and Relationships: The exceptional customer experience that you provide will drive improved retention and enables the opportunity for cross and upselling of our business portfolio of solutions. You will work closely with the Divisional Director - International within their area of responsibility to ensure that the financial targets are achieved. You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend. Market Knowledge & Technology You stay up to date and proactively seek to broaden your market knowledge and understanding of key trends. You understand the need for accurate client data in reports, systems including contacts, existing portfolios, markets and partners. You understand the scope and advantage of our technology platforms, to client’s business needs. You embrace Technology in order to deliver outstanding client solutions. You understand the wider services Howden employee benefits can provide and regularly make referrals into other areas of the business. You stay up to date and understand the various solutions, products and services offered by the insurers in the market. What do we need from you? Excellent knowledge and understanding of group Employee Benefits in particular International Private Medical Insurance. Excellent Microsoft Office knowledge and are able to use Excel to formulate spreadsheets as required. You can create a basic Word document with text and manipulate template reports. You understand the mechanics of claims rated IPMI policies and how to calculate figures and projections from claims data. You strive to be “the best you can be” to deliver high standards of work for the benefit of your clients. Your professionalism increases the positive aspect of customer-experience and underpins their loyalty. You take ownership of your portfolio and proactively manage the associated workload, flagging client risks and opportunities. You are conscientious, orderly and disciplined with good organisational and time management skills. You are motivated with a strong desire to learn about the corporate group healthcare industry. You have a good attention to detail. You are a team Player. You lead by example and act as a role model for Howden Employee Benefits & Wellbeing. You interpret change, what it means to the business, and the action you need to take to support the change. Your positive attitude and analytical insight enable consultants to retain and close more business. Experienced in consulting on large corporate claims rated IPMI schemes. Demonstrable experience of working with an Employee Benefits Consultancy or with an Insurance Provider. Excellent customer service, negotiation and relationship development/management skills. CII IF7 qualified preferred and will ultimately be essential, but the business supports training towards this. What do we offer in return? A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our Culture: People First We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become: An international group with independence and people at its heart A home for talent with a unique culture: the biggest small company in the world The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. Diversity & Inclusion At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Additional Job Details Worker Type: Howden Group Holdings
