Senior Collections Executive United Kingdom
Job description
Do you take pride supporting customers in achieving fair outcomes? Are you looking for a fast paced and diverse role with a value's led employer? Do you have Collections experience within the Asset Finance/leasing industry?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions. Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow.
We're proud to be a Top 50 Inclusive employer, and we're number 11 in Glassdoor's Top 50 Employer list.
What does the role involve?
As an important member of the Collections team you'll be dealing with Ltd companies, partnerships, sole traders and high net worth individuals who have fallen into arrears (60+ days) on a variety of financial products including HP, Lease, CBILs and loans. You'll make contact to customers primarily via phone but also email, written correspondence along with instructing external agents were appropriate. Where necessary you'll proactively conduct financial reviews on customers in order to determine the appropriate action, this could include forbearance, negotiating settlements, repossession and potentially recommending legal action.
You'll supportwhere appropriate, customers in financial difficulties or vulnerable situations and ensure that those customers are being treated fairly and that we are facilitating the best outcome for them in line with FCA regulations and Novuna's core values.
Some of your key duties will include:
- Conduct the assessment of customer arrears, delivering a resolution to reach the best outcome for the customer and Novuna
- Use collection tools available (credit references agencies, tracing agents, financials, Asset registration databases)
- Gaining awareness of the financed asset by liaising with Novuna's Asset Management function to obtain valuations, recovery and remarketing costs
- Liaise and build proactive relationships with both internal and external stakeholders including Novuna's Recoveries, Asset Management, Enhanced Risk, Sales and Credit functions as well as supplier, brokers and Insolvency Practitioners
What are we looking for?
You'll be a well-rounded, experienced Collections professional with Asset Finance/Leasing experience, with an investigative mind and take great satisfaction from achieving resolutions with the best possible outcomes. You'll be confident dealing with customers who are facing financial challenges and have the ability to handle and lead on difficult conversations.
Also, we're looking for the following:
- Knowledge of corporate and individual Insolvency procedures
- An awareness of potential fraud triggers
- An awareness of FCA Conc 7 and business principles
- Knowledge of CCA Regulated procedures including halves, thirds and Voluntary Terminations
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working – for this role we'd be looking at 2/3 days per week working from our office in Staines
- Annual bonus scheme of up to 15% (dependent on individual and company performance)
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Up to 10% employer pension contribution
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.
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