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Wise May are looking for a proactive individual with experience in claims handing to join this growing Insurance business. The successful candidate will play a key role in a small team that work across multiple Insurance products.

Duties and Responsibilities

• Maintain the ‘claims’ inbox as a priority, regularly reviewing all emails and dealing, or redirecting as appropriate.

• Setting up all new claims on the claims system, acknowledging claim notifications, carrying out sanctions checks, entering all key dates on the system, and saving/uploading all correspondence to the claims systems.

• Ensuring all post is scanned and saved to the system.

• Logging and tracking all accounts payments.

• Responsible for updating the claims bordereau.

• Answering telephone calls and acting as an initial point of contact for claims enquiries.

• Maintaining the electronic and any paper files, including printing, scanning and photocopying.

• Reviewing and analysing claims and assisting the Claims Manager generally with responding to claims, including the preparation of letters, instruction of panel solicitors, counsel and valuers where appropriate.

• Attend external meetings with insurers and third parties.

• Provide assistance where required to underwriters and compliance.

• Assist with the updating of procedure and systems manuals and guidelines.

Skills and Attributes

• A desire to show initiative, learn and increase own caseload.

• Able to demonstrate logical, analytical thinking towards problem solving.

• Able to understand and manage customer responsiveness and expectations.

• Able to work autonomously, as required, with an understanding of own knowledge and when to refer to colleagues.

• Excellent attention to detail and strong administrative skills.

• Confident and professional telephone and interpersonal skills.

• Proactive and self-motivated approach to workload.

• Able to stay calm under pressure.

• Methodical and thorough approach to work.

• Able to plan, prioritise, adapt and organise own workload to meet deadlines.

• Able to take and follow instruction.

• Able to work without supervision using initiative as, and when, the need arises and within own remit and abilities.

Knowledge & Experience

• Knowledge of the principles, practices and legal aspects of insurance, with knowledge of policy coverage, and market generally.

• Knowledge and understanding of UK property law and/or litigation and/or the conveyancing procedure.

• Experience of working within an office environment.

Benefits

• Social Events, every 3 months.

• Bonus (discretionary).

• Reward and recognition schemes.

• Pension

Hybrid working – 3 days in the office