Senior Business Analyst Newcastle upon Tyne, England
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About the job
Job summary
Do you have a passion for Business Analysis? Are you good at solving complex problems and thinking critically?
Are you an experienced leader with strong communication skills?
Then come and join us.
Chief Digital Information Office runs the IT and Architecture behind tax services which deliver benefits to millions of individual and Business customers. Our IT infrastructure is one of the largest and most dynamic in Europe, and we are now one of the most digitally advanced tax authorities in the world.
We are building a team of outstanding people who will create and run these new and improved digital services.
We are interested in people who are natural leaders who are experienced in business analysis and can demonstrate working in different projects, using many methodologies.
We want naturally collaborative team players who can use your skills to understand the business and user needs, through analysing insights, and knowledge.
We need good communicators who can present and facilitate outcomes visually, using modelling tools and techniques and can share best practice to others in the profession.
We would like leaders who are willing to be a confident and important member of the profession community.
This is a fast-paced environment, but we recognise the value of a work life balance for our people. You will not just be part of a team but a community that supports each other.
For most of our roles, you can work in a hybrid way, working (a minimum of) 2 days in the office and 3 days at home (pro rata for part time staff).
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
Our new regional centres will provide you with high-quality, state-of-the-art buildings that will allow you to collaborate and work flexibly.
You will analyse user and business needs whilst working alongside customers, project delivery professionals and/or scrum teams to identify, understand, analyse, and capture these needs.
As a leading member of a delivery team, you will collaborate with key partners throughout the full delivery lifecycle.
You will lead on the development of Business objectives and play a principal role in critical large scale and complex projects.
You will help develop best practice, own stakeholder relationships, manage communities of practice activities and mentor others.
This role may involve direct line management of teams.
Person specification
As a Senior Business Analyst, you will:
- Lead on multiple large and complex projects
- Have functional and/or line management responsibilities
- Help develop and communicate best practice
- Create and own stakeholder relationships
- Manage communities-of-practice activities
- Use analysis tools and techniques to support large scale project and service delivery
Essential Criteria:
- Full understanding and proficiency when using Business Analysis tools and techniques to support large scale project and service delivery.
- Demonstrable capability of managing multiple projects with a diverse range of stakeholders
- Experience of leading teams, whether that be direct people management and/or task management
Desirable criteria:
- Knowledge of emerging technologies e.g. PEGA technologies, SAP and automation software would be desirable, for some (but not all) of our roles
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
As part of the application process, you will be asked to complete a name blind CV and 750-word Personal Statement.
Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role. We recommend linking any examples to the job description, essential and desirable criteria, using the STAR (situation, task, action, result) framework to describe your skills and experiences.
You should also complete a CV which should cover your job history, responsibilities, and key achievements for the past five years, noting the reason for any gaps. Your CV should not exceed 750 words.
In the event of a large number of applications, we may conduct a short sift on the Personal Statement only.
At full sift, both your CV and your Personal Statement will be assessed.
We aim to review your application by mid-June 2023. If you are successful, you will be invited to an interview, which may take place via Microsoft Teams or be face-to-face in one of our regional centres.
During the interview, you will be asked to deliver a short presentation around a given scenario and will then be asked questions that let you demonstrate your experience and skills based on the job description, essential and desirable criteria for the role. You will be informed of the presentation topic if/when you are invited to interview. As well as the presentation, the interview will consist of questions to further explore your skills, experience, and how suitable you would be for the job.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
We aim to conduct interviews within 2-3 weeks of the sift results being released.
After interview, we will create a merit list for each location, and you will only be considered for posts in locations you have expressed a preference for. Before accepting a post, please ensure you can travel to your preferred location in line with our hybrid working arrangements of a minimum of 2 days a week at the office.
Appointments will be made in strict merit order in line with the set number of roles in each location.
We will be holding a virtual presentation session, which will give you an opportunity to hear from current HMRC employees and ask questions.
The session will be held on the following date:
Thursday 25th May 12:00 – 13:00
To register your interest please visit: -
https://www.eventbrite.co.uk/e/hmrc-cdio-so-senior-business-analyst-virtual-presentation-tickets-635411722567
There will be limited capacity, so places will be allocated on a first come, first served basis. Once you register you will receive a Microsoft Teams invitation to attend.
Please note: The reason we are launching this recruitment campaign across all locations is to ensure we have sufficient resources available for the future to cover our recruitment needs for the next 12 months. Candidates will be asked for location preferences in their application. Where this is not a role available in a specific location, candidates will be placed on a merit list for future opportunities.
Additional Information
Some of our roles will require additional security vetting (SC level) so please be mindful of this when you apply. There are more details on security vetting within the candidate pack.
For more details around the Business Analyst role, please contact one of the following Principal Business Analysts who are acting as joint vacancy holders.
Nicola Swinburn – [email protected]
Lynne Jones – [email protected]
Richard Davison – [email protected]
If you require any information around HMRC, CDIO or the recruitment processes, please contact Nicola Yule – [email protected]
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact [email protected] as soon as possible.
Equality and Diversity
We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.
We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.
For more information on how we make this happen, review this information on our culture and values.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a submitted application (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 289356 & vacancy closing date 6/06/2023
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
Recruitment team
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