Senior Assistant, HR Services – Partner Helpdesk Cardiff, Wales
Job description
Connect to your Industry
HR Services are looking for a Senior Assistant to help support our customers with incoming queries via phone email and webchat, and administrative activities surrounding business requirements and their roles as leaders. The primary function of this role is to work within the team to give a high quality, distinctive service to our customers. This is a great opportunity to be part of a collaborative team with a varied workload that provides the chance to develop your skills and network.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise that covers audit, risk advisory and consulting services across tax, legal, business, technology and corporate finance, we help our clients’ become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
Partner Helpdesk and Partner Support Services are specialist teams within our HR Services function. Our responsibilities include coverage of a range of services for our partners covering the helpdesk and administration processes.
Your role will involve supporting Partners, their EA’s and the wider business through a variety of activities, ranging from queries about people to finance and everything in between. The customer is at the heart of everything we do with us aiming to support them with queries, life events and regulatory requirements. We support strategic initiatives through collaboration with other areas of the business as well as a strong approach to continuous service improvement, enhancing the effectiveness of how we work.
The Partner community are an integral, high profile customer group and require a bespoke, specialized service which require us to go above and beyond and to be prepared for a variety of queries, challenges and opportunities. Be prepared to tap into your analytical, problem-solving mind and don’t be afraid to ask questions and challenge the status quo. Confident in supporting our customer base through a multi-channel functionality – you can trust that no two days will ever be the same as you support and add value to our very busy team by:
- Supporting HR and Finance queries with end to end case management
- Delivery of processes supporting our partner groups optional benefits and adhering to regulatory requirements
- Managing stakeholder and customer expectations whilst building trusted relationships with HR Services peers and colleagues and other Deloitte teams as appropriate, supporting other teams as needed
- Effectively delivering cross team collaboration in order to produce a seamless customer experience and service
- Escalate complex queries in a timely and efficient manner, taking accountability for updating our customer base with progress and appropriate resolution
- Be a champion for service improvement and high-quality service delivery, working collaboratively with colleagues and sharing knowledge with the wider team and appropriate internal sources
Connect to your skills and professional experience
You’re a natural at being a trusted advisor. Someone who acts as role model to their peers, encouraging a culture of innovation that values the ideas and opinions of others. Your integrity underpins all that you do, and you thrive in taking accountability for the services we provide. You focus on solutions which in turn supports your ability to build and maintain positive relationships with colleagues and stakeholders.
Essentials
- Ability to multitask across multiple channels including phone, webchat and email effectively
- Good, effective customer service and communication skills
- Time management, organisational skills and workload prioritisation
- Proactive problem-solving skills
- Basic Microsoft Office skills
- Attention to detail
- Building effective relationships across the wider teams
Desirables
- Data analysis skills for reporting
- Advanced Microsoft Excel skills
- Proactively looks for opportunities and is able to put forward effective, relevant business solutions
- Knowledge of SAP or similar HR systems
Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Connect with your colleagues
" Partner Support Services is an evolving and lively team. We are always happy to help, share knowledge and support colleagues old and new. Questions are welcomed, challenges embraced and wellbeing prioritised. If you are looking to join a team that keeps you on your toes, where you will learn something new every day and meet colleagues that become friends, we are ready to welcome you with open arms.”
- Kasia, Partner Support Services, HR Services
Connect to your agile working options
Location: The home office of this role is Cardiff or Milton Keynes.
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
If you are applying for a Milton Keynes based role you’ll be joining one of our innovative virtual communities. Which means you’ll be part of the Milton Keynes team. You’ll spend most of your time working from home like all of your Milton Keynes colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.
You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.
Discover more about our locations.
Connect to your return to work opportunity
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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