Senior Administrator in Applicant Services Newcastle
Job description
Job Description: ABOUT THE ROLE We are looking for a Senior Administrator to join our Applicant Services team, working on our Service Desk. The role will provide targeted support to aid conversion and reduce blockers in the admissions process. Specific duties include: Simplified admissions decision making, on priority application cohorts Creating and issuing communications to aid conversion Enhanced support and first time resolution for key internal and external stakeholders for targeted areas Issuing Confirmation of Acceptance for Studies, and related immigration tasks Supporting the Admissions Administrators with complex query resolution and priority management Leading areas such as Interview and Portfolio management Further information is available in the . ABOUT THE TEAM This role is based within the Applicant Services team within the Global Business and Marketing service. This team deals with all aspects of the admissions journey from enquiry until enrolment. You will regularly work with colleagues outside your immediate team, within the wider applicant services team, the wider service and across the university so there are always opportunities to collaborate. Within Global Business and Marketing we deliver a range of services including Student Recruitment, Admissions, Marketing, PR and communications, TNE and International recruitment. ABOUT YOU To be successful in the role you will have: Excellent written and oral communication skills including the ability to develop applicant facing content and training materials Experience of Admissions or similar educational environment The ability to work with large amounts of data ensuring accuracy and within relevant policies such as GDPR Have strong organisational, planning and administrative skills with the ability to assess priorities and manage a varied workload Excellent communication skills Ability to build relationships with key stakeholders including prospective and current students, academic staff and partners via phone/video calls, emails and face to face Excellent customer service skills with a focus on delivering a high standard of customer experience. Further information is available in the If you would like an informal discussion about the role, please contact To apply for this vacancy please click 'Apply Now'. Your application should include a covering letter and a CV. ABOUT US At Northumbria, we embrace tomorrow. We pursue new thinking, forge new partnerships, create, and exchange new knowledge, and find new solutions. Our inspirational academics, partners and students work together to tackle tomorrow's challenges head on. We are ready for the future whatever it may hold. Awarded the title of in the 2022 Times Higher Education Awards, Northumbria University is a research-intensive modern university with a global reputation for academic excellence. Northumbria recorded the biggest rise of any UK university for research power in the Research Excellence Framework for the second time in 2021 and is now ranked top 25 for this measure. One of the largest universities in the UK with over 37,000 students from 137 countries, filled with world-leading research, award-winning partnerships, and students at the heart of an outstanding experience, Northumbria is a new kind of excellent university. Discover more . Northumbria University is a great place to work. We empower our exceptional people to achieve shared ambitions and promote a positive work life balance. To say thank you, we offer a wide range of benefits including excellent pension schemes, flexible working, a generous holiday entitlement, continued commitment to your learning and development and . We are an on-campus organisation where colleagues work regular patterns of hours and on campus, with some flexibility on the timing of their hours and the location of their work in discussion with their manager. Northumbria University is committed to creating an inclusive culture where we take pride in, and value, the diversity of our staff. We encourage and welcome applications from all members of the community. The University holds a bronze Athena Swan award in recognition of our commitment to advancing gender equality, we are a Disability Confident Employer, a member of the Race Equality Charter and are participating in the Stonewall Diversity Champion Programme. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process. Northumbria University
