Senior Administrative Support Officer to Social Workers York, England
Job description
The Council’s Corporate Business Support service is excited to offer an opportunity to join the team as a Senior Administrative Support Officer to Social Workers.
This role is part of our innovative approach to supporting children’s social workers to deliver improved outcomes for some of the city’s most vulnerable children, young people and families.
The role will involve working closely with social workers to support them in managing their case load. This will include developing collaborative relationships with various stakeholders including service users and partner agencies.
With no two days the same, the role offers a varied workload which will involve responding at pace to changing priorities.
This role will primarily support the Multi-Agency Safeguarding Hub (MASH), Assessment and Child Exploitation teams.
Key responsibilities of the role include:
- Monitoring social work team duty phone lines and mailboxes.
- Proactively managing social workers diaries, including scheduling meetings and appointments within statutory timescales.
- Responding to queries from various stakeholders on behalf of social workers with minimal supervision.
- Completing financial requests on behalf of social workers.
- Completing referrals to partner agencies on behalf of social workers.
- Arranging and minuting meetings.
Key skills required:
- Ability to draft correspondence on behalf of social workers.
- Ability to process highly sensitive and confidential information with tact and diplomacy.
- Knowledge of GDPR requirements.
- Ability to use initiative to respond effectively to frequently changing priorities.
- Ability to recognise potential safeguarding concerns and escalate these through appropriate channels.
- Ability to interrogate various Council systems and databases to ensure a high level of data quality, updating databases where necessary.
Please note that due to the services these roles support they will involve child protection and safeguarding information which can be emotive, therefore we recommend candidates consider this prior to applying.
The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
For further information or an informal discussion please contact Alan Warren, Business Support Operations Manager, [email protected]
Closing date: 11 June 2023 at 12 midnight
Interview date: Week Commencing 19 June 2023, 26 June 2023 or July 03 2023
