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Senior Account Manager - OpenAthens
Salary: From £37,000 negotiable plus commission (uncapped OTE)
Contract: Permanent
Location: Remote (travel required)

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.

Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

About the role:
OpenAthens, part of Jisc has the vision to become the world’s most user-friendly information access management experience, helping academics, students, scientists and library patrons gain access to the knowledge they need to achieve great things. This role sits in the sales and marketing team who are key to delivering our ambitious growth plans worldwide and maintaining our high customer retention rate with both libraries and publishers.

This is an exciting time of growth and we are looking for an ambitious individual to help deliver our strategic sales plan by owning the ambitious sales and customer retention targets for direct customers, as well as managing a 3rd party reseller to reach their retention targets. You will also work closely with the Product and Marketing teams to inform strategy, whilst prioritising both online and onsite visits to key accounts. We are ideally looking for someone who is able to work flexibly to accommodate US customers during their core working hours. Ability to travel to the US when required is also desirable.

Other responsibilities will include:

• Deliver customer revenue retention targets on customer accounts worth £1,500,000
• Hold high level meetings with key customer stakeholders, face to face and online
• Travel domestically and internationally (if required), to meet customers/attend industry events
• Inform product strategy with relevant customer insight
• Analyse a range of information, see relevance and draw conclusions to meet customer and organisational needs
• Engage technical colleagues to explain more complex concepts to customers during both pre-sales and post sales processes
• Explain technical details and requirements to a non-technical audience, using simplified language to gain customer understanding

Key Skills and Experience:

• Extensive sales or account management experience
• Demonstrable track record of exceeding targets
• Experience of relationship management
• Able to learn complex technical concepts/language and translate into meaningful customer conversations
• High level negotiation and influencing skills
• Focussed on delivering excellent customer experience

Please refer to the job description for full details

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Why work at Jisc:
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. So, if you are great at what you do and share our values, we want to hear from you.

At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

Our benefits are great too. We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 28 days annual leave (plus bank holidays) and an additional three closure days over Christmas
• A generous pension scheme with above average employer contributions
• A range of leave options, including parental leave, volunteer leave and even career breaks.
• A generous budget to attend conferences and in-person training
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
• Financial well-being support
• Discounts on big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans

Equality, diversity and inclusion
At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.

Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application after the closing date of 27/04/2023.
Interviews are due to take place on 25th, 26th and 27th July.