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Job description

GMS are looking for a Security Supervisor to work at a highly prestigious mixed-use development set within a brand new landscaped public realm in Birmingham City Centre. You will be working 50hours per week, Monday to Friday. This role offers an excellent opportunity for someone to deliver their potential and aspire for further career progression, training, and potential promotion within the organisation.

As a Security Supervisor with GMS you will receive a pay rate of £13.50 per hour plus benefits including:

• Cash incentives for good performance i.e. Guard of the Month
• Employee referral payments; family member benefits
• Group pension scheme
• Group Health plan
• Mental Health Support
• Employee Benefits platform

We are looking for a Security Supervisor who has the following skills and experiences:

• Excellent communication skills.
• Computer literate.
• View punctuality as importance.
• Excellent customer service skills.
• A professional demeanour with sound judgement.
• Due to the nature of the role, you must hold a valid SIA license.

As a Security Supervisor , your responsibilities will include:

• Supervising the day-to-day security requirements of a prestigious site,
• Maintaining a good corporate image and high standard of professionalism.
• Responsibility for operational, administrational and quality management processes to ensure company standards and procedures are maintained, whilst
• Providing customer service excellence at all levels, a primary responsibility of this function
• Monitoring the team performance to meet KPI’s.
• Ensuring the tasking and adherence of Assignment Instructions.
• Ensure all security personnel are correctly presented and courteous at all times.
• Ensuring that all relevant ‘On Site’ induction training has been completed.
• Ensuring all incident reports and site documentation is completed correctly and in a timely manner.
• Ensure that all patrol activity is carried out in accordance with the Site instructions.
• Ensuring the safety and welfare of the team members is maintained at all times.
• Dealing with holiday /uniform requests / payroll queries (escalating and resolving as required).
• Investigating misconduct or malpractice issues.
• Daily scheduling / manning requirements include, Gatehouse, Reception and Patrolling dutiesTo succeed in this important role you will have:
• Strong communication and administration skills with good attention to detail
• Excellent inter-personnel skills.
• Computer Literate, primarily using Microsoft applications.
• Flexible attitude toward work, with good commercial awareness and customer focus.
• Passion for Customer service with a “Can Do “attitude”.

Job Type: Full-time

Salary: £13.50 per hour

Benefits:

• Health & wellbeing programme
• On-site parking

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Lea Hall Birmingham: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervisor: 1 year (required)

Licence/Certification:

• Driving Licence (required)
• SIA License (required)

Work Location: In person