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Job description

Location: SP1 5PZ

Salary: £34,000

Shifts: 6 On 3 Off

Job Type: Permanent

At ISS, we are currently looking for Operators to support our SOC Team (Security Operations Centre).

The shift for this role will be 3 days/3 nights/3 off, therefore you will need to be fully flexible working days, nights and weekends.

SECURITY KEY PURPOSE and SERVICES

Deliver a service and incident management service and to Support the SOC Team

Lead by delivering the day to day services delivered through the Security Operations Centre (SOC)

JOB LEVEL

• To ensure that the service is managed and supported at a coal face level through the demonstrable service delivery of SOC operations Be a fully integrated member of the duty team to deliver all operational needs safely and in line with current Leading Self
• Deliver the security industry act and associated standards through the SOC immediate operational needs and compliance with the private
• legislation
• Deliver the SOC service through compliance with BS7499 on a day to day basis .
• Be a user of IT & Analytics, Sustainability, Safety, Health & Wellbeing and Customer experience concepts and
• Deliver service in the SOC solutions
• Receive and escalate all incidents in line with procedures, incident management, and strategic Ops
• Work to all processes and functions of the SOC
• As a team member, ensure that the operators deliver to the needs of that
• Ensure that all deployed assets are safe and incidents are managed to conclusion or escalation
• Deliver daily reporting including productivity and labour effectiveness

SUCCESS CRITERIA

• Support - Be the first responder to any OOH incident and planning the coal face and sector leadership, key accounts and other services on a day to day basis function as set by the Ops Performance Lead.
• Through quality service provision on a shift basis (as afar as this remit goes)

KEY LEADERSHIP COMPETENCIES REQUIREMENTS

• Ensure we maintain our ACS accreditation and contract base KA KPI’s are delivered through the SOC
• Be identified as a key team member and a supporter of the retention and extension of the SOC ethos.
• Work with the daily reports and senior Key Account management and ensure all audits and other needs are met and sites and teams visited.

KEY AREAS OF COLLABORATION AND INFLUENCE

• Support the success of security across the business through owning entities and leadership by best in class service through the SOC
• Work with the SOC team leads
• Work with the Security Place makers across the business
• Work with central contracts
• Work with central payroll

EXPERIENCE AND TRAITS

• Working in a Security Operations Centre
• Working with security policies based on industry standards and best practices
• Familiarity with process development and/or incident management experience
• Experience with security systems and operational application
• Ability to communicate efficiently within a team environment
• Report writing skill

Job Type: Full-time

Salary: £34,000.00 per year

Benefits:

• Company pension

Schedule:

• 12 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Stoke-On-Trent: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you fully flexible working days/nights/weekends?

Education:

• A-Level or equivalent (required)

Experience:

• security: 1 year (preferred)
• of work within a busy call centre environment: 1 year (preferred)

Work Location: In person

Reference ID: EI4AM SOCO0400423