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Security Operations Manager Sheffield, England

Mitie

Full Time Sheffield, England 29822 - 53595 GBP ANNUAL Today

Job description

Job Overview - Ref Number - 35064

To maintain and promote the Mitie brand and reputation by providing an industry leading security provision

Maximise the efficiency and sustainability of the contract through the convergence of people, systems and technology to deliver intelligence led services based upon risk and data analysis
Effectively manage a designated portfolio of stores, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients
To support the partnership with the Arcus Management team to deliver the security provision on the Sainsburys contract
Contribute to the success of the Sainsbury's contract by ensuring that all officers receive effective training and continuous on-going colleague coaching

Main Duties

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

To ensure all Officers in the Store portfolio fully understand and comply with, all aspects of Mitie Policy relevant to legal and regulatory requirements
To maintain and review accurate Assignment Instructions and complete regular reviews to ensure officers understanding and compliance
To maintain and review accurate Risk assessments and complete regular reviews to ensure officers understand and compliance
To complete the annual Risk Assessment and Assignment Instruction review and sign off for all sites within allocated area
Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
Supporting Sainsbury and Mitie WSHS/QHSE initiatives and compliance with policy and legislation
The reporting and investigation of incidents and the identification of their causes. Ensure corrective actions are implemented and retain for audit purposes
Ensuring all Mitie obligations relating to Officer Welfare, Health and Safety and Duty of Care are observed at all times
Ensuring all customer complaints are recorded and fully investigated in accordance with Mitie processes and all reports are retained and forwarded to the relevant parties and within the specified KPI turnaround timescale
Ensure all contractual requirements and KPI's are met and are in keeping with the customer's expectation
Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the customer
Actively manage and support Officer Development Lead (ODL) by analysing data supplied by SMART technology to assist in delivering the operational resource to risk model in line with the Sainsbury's Safer Communities (SSC) project
Managing recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service
Undertake the roles and responsibilities of the duty manager by participating in the rotation of the Sainsbury's weekend working schedule
To build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers through:
Ensuring adequate and appropriate training, advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for underperformance
Ensuring understanding and demonstrate implementation of the Mitie values and bring to life – “The exceptional, Every day”
Ensures the delivery of Mitie company induction, initial assessment and comprehensive retail/S.T.A.R.S. training of all newly appointed security officers takes place on their allocated area
Take active steps to maintain communication and recognise achievement and develop the Mitie Community
Manage a determined number of Officer Development Lead (ODL) as defined by the contract structure
That all direct reports take part in a structured 121 process as defined by the contract
To undertake duties associated with void properties inclusive of site inspections and audits within a designated area