Security Operations Manager London, England

Heathrow

Full Time London, England 41865 - 67996 GBP ANNUAL Today

Job description

Heathrow is a city within a city, through which millions travel every year. As one of the world’s busiest airports, we never stand still – and neither does our Security team . Keeping our passengers and stakeholders safe whilst providing excellent customer service is a complex job , but it’s a rewarding one.

Our Security team brings together compliance, intelligence, risk, product and operational delivery across our vast estate. We’re constantly innovating, with the latest technology and new processes to drive excellence and reduce risk everywhere.

Join us and you’ll connect with people from different cultures , nationalities and experiences, as we work together to give passengers the best airport service in the world. Alongside this, the Security team works with a broad range of external stakeholders such as government, airline partners and baggage handlers, as well as ensuring excellent relationships with internal teams.

Such variety means there are endless opportunities to grow your skills and develop your career with us, within Security and across our whole business. Our team will help you to be at your best, supporting you to learn and backing you to achieve more than you might ever have imagined. Join us and discover a world of fresh possibilities every day.

The Security Operations Manager’s role is to ensure a compliant security operation whilst delivering the best airport passenger service in the world by making every journey better. The role of the Security Operations Manager (SOM) is to lead the daily operational performance of security, motivating and leading a team of Security Managers to deliver through the main KPI’s of Safety, Protection, Service and Efficiency.

As the level 3 manager on shift, you will attend escalated incidents and liaise to the Airport Operations Manager team and appropriate authorities when required. As part of a centrally deployed team, you will be part of one operational team to deliver efficient and effective service.

To succeed in this role, you will have experience in a a busy operational/security background and have experience in leading large teams. Candidates should be passionate about delivering excellent customer service in a dynamic environment.

This role will be based at the terminals and is shift based.

Leading and motivating a team of operational Security Managers Improve performance delivery within each Business Unit
Work with colleagues to achieve the agreed business targets
Manage each shift to ensure effective use of resource Day to day management of a shift team in a manner which ensures operational excellence
Liaise with the Security engagement and security compliance Manager to ensure the day-to-day team are meeting People and protection compliance Ensure that the BU is maintained in a clean and tidy manner and is safe for daily operational readiness
Deliver and sustain improved performance against all related KPIs contributing to the development of longer-term strategies

Management experience within or outside of HAL
DfT level 3 ASM
Excellent interpersonal skills
Forward thinking
Ability to work under pressure

Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving. It’s a place like no other – a city within a city – where colleagues connect around a common goal, giving our passengers the best airport service in the world.

There is a world of opportunity at Heathrow. You’ll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we’re also transforming our industry. Sustainability is at the heart of Heathrow and we’re leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.

Our rewards

We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And we’ll provide learning and development opportunities to help you reach your full potential.

Working location

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

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