Security Operations Manager London, England
Job description
The Security Operations Manager’s role is to ensure a compliant security operation whilst delivering the best airport passenger service in the world by making every journey better. The role of the Security Operations Manager (SOM) is to lead the daily operational performance of security, motivating and leading a team of Security Managers to deliver through the main KPI’s of Safety, Protection, Service and Efficiency.
As the level 3 manager on shift, you will attend escalated incidents and liaise to the Airport Operations Manager team and appropriate authorities when required. As part of a centrally deployed team, you will be part of one operational team to deliver efficient and effective service.
To succeed in this role, you will have experience in a a busy operational/security background and have experience in leading large teams. Candidates should be passionate about delivering excellent customer service in a dynamic environment.
This role will be based at the terminals and is shift based.
- Leading and motivating a team of operational Security Managers Improve performance delivery within each Business Unit
- Work with colleagues to achieve the agreed business targets
- Manage each shift to ensure effective use of resource Day to day management of a shift team in a manner which ensures operational excellence
- Liaise with the Security engagement and security compliance Manager to ensure the day-to-day team are meeting People and protection compliance Ensure that the BU is maintained in a clean and tidy manner and is safe for daily operational readiness
- Deliver and sustain improved performance against all related KPIs contributing to the development of longer-term strategies
- Management experience within or outside of HAL
- DfT level 3 ASM
- Excellent interpersonal skills
- Forward thinking
- Ability to work under pressure
Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving. It’s a place like no other – a city within a city – where colleagues connect around a common goal, giving our passengers the best airport service in the world.
There is a world of opportunity at Heathrow. You’ll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we’re also transforming our industry. Sustainability is at the heart of Heathrow and we’re leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.
Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.
Join Heathrow and grow your career in an airport that matters to millions.
Our rewards
We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And we’ll provide learning and development opportunities to help you reach your full potential.
Working location
This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.
