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JOB DESCRIPTION

JOB TITLE: Security Officer (Megastore)
DEPARTMENT: Operations
REPORTS TO: Security Supervisor
LOCATION: Molineux Stadium Megastore (and other club campuses in Wolverhampton)
HOURS: 20.5 hours per week, hours will be based on a 28-day shift pattern working 10

weekday shifts and every other weekend.
DATE: May 2022

We are Wolves; progressive, determined, bright, unified and humble. A pack that is hungry for
success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts
one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League, and was one of the
country’s most successful sides in the fifties and sixties. During a two decade spell the Black
Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward to 2021, three seasons at Molineux saw Wolves clinch the Sky Bet Championship
trophy with 99 points, followed by a seventh-place finish in the Premier League, which included
memorable wins over Manchester United, Tottenham Hotspur, Chelsea and Arsenal. The next
season saw the team complete a memorable double over the reigning champions, equal the
previous season’s seventh place finish and reach the quarter finals of the Europa League all as part
of the ‘longest season’ in league history, either starting before or finishing after all other teams.

But this post is about what we will do next, not what we have done.

We take seriously our commitment to the safeguarding of children and adults at risk and to
ensuring that Wolves is free from discrimination and harassment.

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Job purpose

Working as Security Officer you will be required to maintain a safe and secure environment, acting
as a visual deterrent, prevent loss prevention, completing reports and company documentation. To
provide a professional, responsive and observant security presence. The Security Officer duties are
varied they can include elements of reception duties, as well as customer facing duties, patrolling
and site inspections.

_________________________________________________________________________

Key responsibilities

• To assist in the deterrence of unwanted and criminal activity by being a visible presence.

• To protect the premises and property from any threats including vandalism, theft or damage.

• Report and record all incidents and accidents in a timely and clear manner, ensuring they are

communicated to the relevant people.

• To provide first class customer service to any visitors to the premises.

• Perform lock and unlock duties and alarm the premises as required, liaising with monitoring

company.

• To conduct internal and external patrols and monitor the CCTV system.

• Assist in any emergency situations, such as evacuations, remaining calm and professional at all

times.

• Internal and external patrol of premises.

______________________________________________________________________
General responsibilities

• Compliance with Club policies

• Compliance with the Club’s health and safety procedures

• Compliance with the Club’s safeguarding policies

• To promote the Club’s values

• To work consistently to embed equality & diversity into the Club

• To undertake such other duties as may be reasonably expected

• To maintain professional conduct at all times

Safeguarding

• This role involves working with children and/or adults at risk in a Regulated Activity (or in close

proximity to children and/or adults at risk). This means that the post-holder is required to apply
all relevant policies and uphold the Club’s commitment to safeguarding vulnerable people.

_________________________________________________________________________

Key relationships

• Reporting to the Security Supervisor you will be the first point of contact for staff, contractors,

media and any other visitors. Any visitors to the site will be coordinated through security to
ensure only those with a legitimate reason to be on site gain access.

_________________________________________________________________________

Scope of job

Working as Security Officer the responsibilities will include maintaining a safe & secure environment,
acting as a visual deterrent, loss prevention, completing reports and company documentation. It is
essential that all applicants are customer driven & have excellent communication skills as you will be
greeting, assisting and directing members of staff and public.

Flexibility will be required as you may be required to work between other sites under the clubs
control where we have a number of security roles in operation

Person Specification

Job Title: Security Officer

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Essential

• Experience of opening and locking up premises and setting alarms

• Experience of dealing with the general public

• Knowledge of how to operate CCTV and able to make key observations in relation to risk prevention
  

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential

• Ability to complete report forms and report/record accidents and incidents in a timely manner

• Ability to follow site specific procedures

• High level of integrity with the ability to deal with confidential information
  

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential

• Provide first class customer service to any visitors coming onto the premises

• Understanding of how to work safely with children and/or adults at risk and uphold generally

accepted practice when working with those participants.

• Promote, adhere to and implement the Club’s Equality Policy and to work consistently to embed

equality and diversity within Club.

• Demonstrate the upmost honesty and integrity as a role model for these behaviours

• Excellent communication skills, with an ability to communicate with a variety of different people in

different roles

• Highly motivated with a positive solution focussed attitude

• Excellent organisational skills with the ability to balance competing priorities and workloads

• Good technical knowledge as well as the ability to multi-task

• Be able to work under pressure whilst keeping calm and in control

• Dealing with conflict situations in a calm, professional and safe manner
  

Experience: proven record of experience in a particular field, profession or specialism.

Essential

• Previous experience within a Security Role

Desirable

• Working with children and/or adults at risk

• Experience of working in a comparable organisation and role
  

Qualifications: the level of educational, professional and/or occupational training required

Essential

• Post-holder will be subject to a DBS check at the appropriate level and cleared by the Wolves

Safeguarding Manager

• Valid frontline Security Guarding or Door Supervision SIA licence