Security Officer London, England
Job description
UniTrust Protection Services (UK) Ltd have an exciting opportunity available for a Security Officer to join our team. The role would involve you being trained on a number of sites across our London portfolio. In return, you will receive highly competitive hourly rates subject to the sites you will work across.
What’s in it for you?
In return as our Security Officer, we offer the below salary and benefits:
7 on 3 off, 7 on 4 off (average 56 hours) days, night & Weekends
A competitive wage (£12.05 per hour)
Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
Role:
Working within this flagship building and prestigious environment in the city, your primary role is to ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout.
You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well-versed in the processes and practices of a Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well-drilled security operation.
To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with catering, cleaning, maintenance, and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.
Responsibilities:
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give a commitment to the client and tenants
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants other service providers positively to all you come in contact with, throughout the customer journey
Be flexible ad adaptable to all tasks or challenges
Be highly presentable, and accountable; take responsibility and ownership for any tasks identified or allocated
Ensure all contact, be it internal or external; by telephone, face face-to-faceany other medium; is &bsp; clear, courteous, polite, professional and respectful
Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and ,followed
Embrace ad deliver the training requirements, specific to contractual obligation or regulation
Be prepared to manage a wide variety and diversity of scenarios, people, and challenges
Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate
SECURITY-SPECIFIC RESPONSIBILITIES:
- Welcome ad assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
- Ensuring that no unauthorized persons are permitted in prohibited areas
- Check the identity and credentials of staff, contractors, and visitors where required
- Rotation on different posts
- Have outstanding knowledge of the premises (inside and external) and are able to assist staff, clients, tenants, and visitors with their queries
- Direct all deliveries as required (to the Loading Bay)
- Respond to alarms
- Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
- Develop ad maintain positive relationships with all staff, visitors, tenants, service providers, and clients
- Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example
Essential Skills:
- Excel Excellent, written communication skills, interpersonal skills, and confidence
- Exceptional customer service skills
- Reliable, trustworthy ad punctual
- Resilient and calm under pressure with the ability to multi-task and prioritize to help solve problems and overcome challenges
- Self-confidence and an interest in self-development.&bsp;
- Physically able to conduct all responsibilities associated with the roles documented
- Ability to work to instruction and on your own initiative where required
- Computer literate ad confident with the use of Microsoft Office programs
- Flexibility in regard to working practices, hours, and responsibilities.
- First Aid at work or the ability to try and retain this qualification
- Flexibly ad knowledge across all positions within the contract
- Don’t miss out on this fantastic opportunity to join our team as a Security Officer!
UniTrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please note, any job offered is subject to satisfactory pre-employment and five or ten-year work history security vetting checks according to BS 7858:2019.
