Security Officer London, England
Job description
#Join Our Happiness
Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as Security Officer for Royal Lancaster London stylish hotel next to Hyde Park and within walking distance to Paddington station, Bayswater, and Marble Arch.
At Royal Lancaster London, our goal is to be the happiest hotel in London; our people deliver it with their fun and caring attitude.
As an employer that cares, you will be provided with tailored development plans, pieces of training, and apprenticeship opportunities to develop your career!
Joining our independently owned and 5-star hotel as a Security Officer, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
Service Charge- Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Uniform provided and laundered complimentarily
- Refer a friend bonus
- Workplace pension schemes
- Employee recognition schemes and Social Committee events including gala dinners and much more!
Key Duties and Responsibilities
- Complete and maintain administrative reports such as activity logs and incident/ accident reports.
- Responding to and dealing with emergencies such as intruder/ fire alarm activations, accidents and incidents.
- Assisting with investigating incidents and accidents to prevent recurrence.
- Escalating emergencies to emergency services and management as required.
- Managing access to the hotel, bedrooms and store rooms by ensuring all contractors/ visitors are registered and issuing keys to authorised employees, visitors and contractors as required.
- Patrolling the premises to identify any safety and security hazards and make safe/ report these accordingly.
- Dealing with anti-social behaviour and criminal activity in a polite but firm manner.
- Monitor and use CCTV equipment in line with company procedures in order to protect privacy.
- Provide support during events/ VIP visits as required.
- Assist with controlling access to car park and loading bay out of hours as required.
- Assist with recording and storage of lost/ valuable items as well as returning it to the rightful owner
- Ensure company security and health & safety policies and procedures are understood and followed.
- Be an ambassador for the hotel and the department while on shift by providing exceptional customer service.
- Conduct routine inspections on safety and security equipment and replenish stock as required.
- Conduct searches on colleagues and visitors as required.
- Liaising with Emergency Services as required.
- Assist with delivering training as required.
- Cover control room duties as required.
- Assist Security Management in the review and maintenance of policies and procedures
- Assist with training of new and existing colleagues.
- To carry out any reasonable request made by a senior member of management.
Minimum Requirements
- Experience in a customer facing roles such as high end retail or 5* hospitality. (1 year)
- SIA Door Supervisor licence.
- First Aid at Work certificate.
- Flexible to work shifts.
- Able to work unsupervised.
- Able to remain calm during emergencies and conflict situations.
- Can do attitude with a focus on a 5* customer service.
- Carry and be capable of using all security equipment necessary to efficiently perform the duties required of a professional Security Operative.
- Good, clear communication skills are essential.
- Excellent literacy and communication skills and excellent verbal and written English.
- Possess a good telephone manner.
- Be computer literate
Royal Lancaster London is based at Lancaster Terrace, London W2 2TY and the closest tube station is Lancaster Gate on the central line underground.
All applicants must be legally eligible to work in the UK.
