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Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

AM Services Group, part of our FM business delivers Facilities Management to Retail Schemes, Manufacturing plants and Tenanted offices. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role – Security Officer – Dual Role

AM Services Group is looking for an experienced, enthusiastic and self-motivated individual to join our Security / Cleaning Team at our client’s prestigious shopping centre in North Shields

This is a Permanent Relief role ranging from 30-42 hrs per week - the suitable person would work a variety of straight shifts over 7 days covering between 7 am until 7 pm – with the option of overtime available to cover sickness and annual leave

Duties/Key Responsibilities

To provide professional security / cleaning services to our client, maintaining the security, safety and cleanliest of their premises and people by ways of monitoring, patrolling and surveying the building and their assets.

• You must be flexible and able to work in a multi-service team , including supporting the cleaning team, with their duties as and when required
• Work closely with the Contract Manager to ensure that AM Support Services offers exceptional customer service at the highest standards
• Complete daily security tasks, including the use of client software
• Carry out routine patrols on site
• Locking and unlocking premises
• Assist in deterring crime within the centre
• Take accurate notes to complete reports, logbook entries and all relevant paperwork to a high standard - including reporting in detail any incidents occurring whilst on duty
• Liaison with local authorities including police, emergency healthcare services or even fire extinguishers in case of an emergency
• Operating telephone switchboard
• Carry out any reasonable task requested by the client or Manager, if you are trained to do so.

Skills Required

• Valid SIA Front Line Licence
• You will need to evidence your honesty and reliability and always maintain a sense of pride in your professionalism in delivering excellent customer service.
• Be able to access, control and manage a large crowd of people efficiently and quickly.
• Full 5-year checkable work history
• Experience in a similar retail security role is required

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Contact information

86-161-000 Beacon Mock