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Security Officer Bicester, England

Mitie

Full Time Bicester, England 11.1 GBP HOURLY Today

Job description

Sainsbury's – Bicester

Pay Rate: £11.10 per hour

Region: C04

Job Overview

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous self-development.

Main Duties

Operations

Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
To follow the site specific Risk Assessments ensuring all activities are completed in a safe manner
Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
To create a safe shopping environment, free from crime and the fear of crime for customers and colleagues
To add a polite greeting and excellent customer service
Provide a visible security contact for customers and colleagues
Respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
To achieve and maintain the minimum published performance level required through officer evaluation

Main duties

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
To protect customers and colleagues from physical and verbal abuse
To deter violence and public order offences
To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
To deter till snatchers, trolley pushouts and other bulk thefts
To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
Dealing with any difficult situations that arise in a safe and professional manner
To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
Monitoring the store CCTV where appropriate
Complete retrospective CCTV reviews focussing on shrinkage
To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
To understand and always implement the ‘Ways of Working'
Liaise with the store management teams giving clear and concise feedback
Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
Completing reports by recording observations, information, occurrences and surveillance activities using SMART
Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
To report all incidents fully by the end of the shift using the SMART system
To wear and activate BWCCTV in accordance with company procedures
Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies

Person Specification

Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
A full five year checkable employment / education history
Experience of delivering Customer Service
Excellent communication skills are required both written and verbal
Adaptable communication style to meet the needs of different people groups
Ability to work in a fast moving services business
Capability in the use of technology
Good attention to detail
High level of enthusiasm and passion
Previous experience in a similar role is desirable but not essential
Public Space Surveillance SIA licence is desirable but not essential
Be willing to work towards, if not already held, an apprenticeship as is deemed appropriate for personnel development

Healthy and safety

Follow Group and company policies and procedures at all times
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
Use all work equipment and personal PPE properly and in accordance with training received
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Information security

Ensure compliance with Mitie's information security procedures in all activities
Proactively identify and report security risks to your manager
Report actual and suspected security incidents

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