Section 75 Claims and Chargebacks Analyst Edinburgh, Scotland
Job description
We operate like a start-up, embedded within a leading global financial institution. Our vision is to inspire and equip our customers to get more from their money, all from the palm of their hand, with our innovative and seamless mobile banking app, supported by our friendly and knowledgeable customer support team on hand 24 hours a day, 7 days a week.
Job responsibilities
- Assisting the Teams within the Business with credit cards disputes, specifically, Section 75 Claims, as well as debit card disputes;
- Everyday monitoring and working of the Section 75 Claims, inclusive of Chargeback raising where applicable;
- Everyday monitoring of Mastercom queue entries and providing applicable feedback to the relevant individuals / teams, taking appropriate actions;
- Weekly MI reporting on overall activity within the Mastercard Connect environment (Mastercom, Mastercard Intelligence Center, etc);
- Preparing monthly MI reports (presentation where applicable) to the Business on disputes / Section 75 trends;
- Assisting with the Chargebacks processing, as well as overseeing the correct execution of the entire Chargeback Cycle;
- The first point of contact for the Business on all card disputes.
Required qualifications, capabilities, and skills
- Good knowledge of the retailer dispute Chargeback Processes and Mastercard Rules & Regulations;
- Experience of working with Mastercard systems;
- Ability to produce Management Information reports;
- Able to work flexible hours;
- Work well under pressure in the fast-paced environment.
Preferred qualifications, capabilities, and skills
- Experience with the following apps within MC Connect environment: Transaction Investigator, e-Service Payment Cancellation;
- Knowledge of section 75 of the Consumer Credit Act (CCA) 1974
#ICBCareer
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
