Find More Than 10K+
United Kingdom Jobs

Responsibilities

The Care Team Assistant (CTA) provides organizational, administrative, and clerical support to the Ambulance Service and the health care team. The CTA communicates effectively via a variety of modalities with patients, visitors, external referring providers and Mayo staff.

The CTA plays an integral role in communication across the continuum of care. The CTA functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources and processes. The CTA carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. The CTA supports the healthcare team by anticipating and responding to team requests and patient needs, examples include ordering supplies for both administrative and patient care needs, ensuring necessary information is updated in patient medical records etc. Initiates a quick registration process for Ambulance Service patients, facilitates patient admissions if needed, responsible for the tracking patients receiving Ambulance Service provided population health and mobilie integrated health services, enters Ambulance Service provided population health and mobilie integrated health services orders into the electronic medical record and accurately enters patient admissions/discharges in the electronic environment, and coordinates patient follow-up appointments. Monitors electronic communications and uploads documentation into patient medical record. Collect patient documentation and updates the electronic medical record. Information includes but is not limited to insurance information, creation of the MRN, creation of an ambulatory encounter, registration, etc. CTA's are responsible for scanning all internally initiated documents for patients as well as any outside materials. CTA's manage downtime materials for outages relating to EPIC and SCC Soft applications. Functions include documentation management, utilizing downtime software, and following outage procedures. CTA's support Medication reconciliation process in coordination with Ambulance Service provided population health and mobilie integrated health services. Completes process as a delegate, marking necessary updates. Fixing incorrectly placed Ambulance Service provided population health and mobilie integrated health services follow up orders as directed by Medical Direction, referring Mayo Clinic provider or existing protocols.

Qualifications

High school diploma or equivalent required. Successful completion of college or vocational school Health Unit Coordinator Program, Medical Assistant, or comparable experience required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, and intranet/internet use) required.

Additional Qualifications

Excellent written and oral communication skills, mature judgment, and strong interpersonal skills for interactions with patients, nursing, physicians, and external calls/requests is needed. Requires the ability to assertively pursue information and to function independently. Requires the ability to handle multiple demands at short notice in a highly stressful area. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours, including days, evenings, nights, weekends and holidays.

Medical terminology is preferred, but not required.

Certified nursing assistant certification is preferred, but not required.

Licensure/Certification Required

Current Cardiopulmonary Resuscitation (CPR) Certification or must obtain within 1 year from date of hire.

Qualifications

High school diploma or equivalent required. Successful completion of college or vocational school Health Unit Coordinator Program, Medical Assistant, or comparable experience required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, and intranet/internet use) required. Excellent written and oral communication skills, mature judgment, and strong interpersonal skills for interactions with patients, nursing, physicians, and external calls/requests is needed. Requires the ability to assertively pursue information and to function independently. Requires the ability to handle multiple demands at short notice in a highly stressful area. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours, including days, evenings, nights, weekends and holidays.

Medical terminology is preferred, but not required.

Certified nursing assistant certification is preferred, but not required.
Current Cardiopulmonary Resuscitation (CPR) Certification or must obtain within 1 year from date of hire.

Exemption Status

Nonexempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $20.11 - $28.20 / hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

64-80

Schedule Details

Monday-Friday - 8:00- 5:00

Weekend Schedule

Every third weekend

International Assignment

No

Site Description


Recruiter

Tammy Pfeifer

Department Title

Hospital Operations