Secretarial Administrator Sheffield, England
Job description
Previous applicants need not apply
A requirement of this role is to be double jabbed as part of a healthcare service.
Do you want to make a difference at work?
Are you ready for a new challenge?
Can you work in a team that's supporting world class healthcare for people with ADHD?
Are you great at admin?
Company description
ADHD 360 is the largest provider of ADHD services in Europe. Based administratively in Lincolnshire, ‘360’ has a national footprint with clinics in many towns and cities as well as a remote clinical capability allowing for services nationwide. We have a Trust Pilot rating of 'excellent' and we are looking to expand our admin team.
The processes and principles that underpin ADHD 360 are ‘different’, very much focused on the patient, and follow the HR principles of ‘right skills, at the right place and the right time’. Is that for you? Can you be part of this?
Our Clinical team do not find themselves overwhelmed with admin’ and paperwork, as we provide supportive ways of working that enable them to perform their primary role, providing good support for the clinical team who are providing world class medicine.
We have streamlined processes, aggressive timelines for the patient pathway and we aim to titrate and optimise our patients within 12 weeks of assessment. We change peoples lives to facilitate them living their best life.
Admin / secretariat team members working with ADHD 360 will be part of a dedicated team, committed to patient excellence and you'll be expected to deliver the role with passion, ownership and commitment. If you can't bring your heart to the role, please don't apply.
“This is the most rewarding job I have ever had” Ashlie, Ops Manager
Job description
The core elements of the role are:
* Scheduling a busy clinical diary
* Working with our patients, helping them arrange appointments and assisting them to document their medical progress through the treatment pathway
* Managing inbound patient calls and emails
* Writing letters to GP's etc, to a high standard as these represent our medical standards to other professionals
* Managing the admin’ that accompanies this busy role, such as electronic filing of documents and answering emails
* Clinical team liaison
* NHS liaison
* Preparing invoices
ADHD 360 have a strong learning culture, which is open transparent and honest. 360 do not believe in blame, and we build off our strengths and our learning.
Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360.
Essential qualifications
· A commitment to making a positive difference
. Competent and confident with computers
· Proficient with MS Office, especially Outlook, Word, and to a limited degree Excel
· Organisation skills and an ability to manage their own workload
· Strong telephone capabilities to be compassionate and yet still task focused
· An ability to work on their own initiative yet be a key part of a team
· Be a natural problem solver
· Positive outlook and an ability to work well under pressure
Competencies
· Integrity – the role requires honesty and being ethical
· Dependability – the role relies on the post holder being reliable, responsible, dependable and fulfilling their obligations
· Attention to detail – the role requires a high level of attention to detail to ensure patient safety and to deliver ‘right first time’, including the quality assurance of letters to GPs
· Confidence – the post holder must demonstrate confidence to the patient / families and also within the team, this should be built on professional competence and a measure of humility
· Team player – the post holder will be a key part of a team that shares goals, culture and an ethos built around delivery for our patient group. We are proactively encouraging 'double jabs' as well as promoting a Covid aware lifestyle across the team that delivers safety for us all in the workplace.
· Resilience – the post holder will be expected to be strong, to cope with the demands of providing healthcare to the ADHD patient group, and be capable of investing themselves in this responsibility.
Behavioural focus
The post holder will assist ADHD 360 to achieve point 3 of the current Business Plan:
3. Running a clinical service as an appropriate business, with meaningful performance metrics, including but not limited to
· the patient experience,
· the clinician experience,
· turnover and
· profit
The post holder will also be expected to be a part of the team that delivers our culture:
Culturally we need ADHD 360 to be sustainably:
· A place where we want to work
· A place where others seek to work
· A workplace of openness and honesty
· A place where feedback is given for the benefit of the task and the company
Benefits:
- Casual dress
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Tuesday - Friday 11:00-19:00 and Saturdays 10:00-16:00
Please note that applications that have been made without completing the mandatory skills tests will be automatically declined.
Job Type: Full-time
Salary: £12.27-£13.00 per hour
Benefits:
- Additional leave
- Casual dress
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Covid-19 testing twice weekly
Safe and Covid aware lifestyle to protect the office team from unnecessary infection
A requirement of this role is to be double jabbed as part of a healthcare service.
Work Location: One location
Application deadline: 11/05/2023
Reference ID: Autism Secretariat Sheffield
