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This is an opportunity to be at the heart of transforming our business. Deloitte has made an industry leading commitment to transform the way we run our business and support our client facing practitioners, using ServiceNow as our “digital backbone”.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As a Scrum Master, you will be responsible for ensuring the smooth running of the Grow squads, following an agile methodology. You will track capacity, availability, productivity, and the state of the backlog. You will work with the Performance Analyst to design and deliver reports and dashboards on the ServiceNow platform to track and manage squad performance. Key responsibilities:

• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Coach the team on Agile principles and practices and ensure that the team is following the Scrum framework.
• Identify and remove any obstacles that may be hindering the team's progress.
• Ensure that the team is maintaining a high level of quality and following best practices for software development.
• Work closely with the Product Owners and the Agile delivery lead to ensure that the product backlog is prioritized and up-to-date.
• Encourage collaboration and communication within the team and across other teams.
• Keep the team focused on the goals of the iteration by shielding team from outside distractions and interference.
• Encourage the team to self-organize and be accountable for their decisions.
• Monitor team metrics and capacity per sprint.
• Send out a report of progress to all stakeholders per sprint
• Identify issues and risks with team performance, morale, team cohesion and escalate to the agile delivery lead to be addressed
• Continuously improve the Scrum process and identify areas for improvement.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibilities, please do discuss with us.

Connect to your skills and professional experience

You love nothing more than connecting people to delivery outstanding results. You bring out the best in your team, and work closely with stakeholders to understand and meet their business objectives.

Essentials:

• Bachelor’s degree in computer science or related field or equivalent
• Certified Scrum Master (CSM), Agile certification or equivalent
• Relevant experience as a Scrum Master or Agile Coach
• Strong understanding of Agile methodologies, the Scrum framework and Scaling Agile frameworks.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Demonstrable risk management and mitigation skills.

Desirable:

• Industry certifications that include one of more of the following: ServiceNow Certified System Administrator (CSA), Agile (e.g., ICP), Scaled Agile (e.g., Leading SAFe 5.0).
• Experience of leading geographically dispersed teams, recognising importance of understanding cultural differences in building a one team approach.
• Experience in large scale transformation programmes, with ability to work with ambiguity.

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

“What we have achieved by using ServiceNow is nothing short of incredible and I am hugely excited by what is still to come. We have an amazing opportunity to improve and support our practitioners and colleagues experience by working collaboratively as one team.” Anita Sanderman, Head of HR Services, a key stakeholder for this role

“The great thing about working as part of the NSE ServiceNow team is opportunity to be part of focussed, supportive, diverse, and well organised team. The team have clear goals and plan so that each squad within NSE ServiceNow team is focussed on delivering quality product. The team is incredibly supportive and always happy to assist each other. Team members are diverse which bring creativity and a broad range of ideas to the table. The team is well organised so that each member of the team is getting the work done efficiently. Not to forget the team is fun loving which leads to relaxed environment.” Nikhil Patel, ServiceNow Test Lead

Connect to your agile working options

Location: UK-Wide

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

Discover more about our locations.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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