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Job description

Salary: £23,149 with progression to £24,715 per annum

Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 28 May 2023

The Role

Are you experienced in an administrative or customer service setting? Do you thrive in a fast-paced environment, where you are able to utilise your communication and interpersonal skills to provide a high quality to service to students and academic colleagues? If so, we want to hear from you.

An exciting opportunity has arisen to join the professional services team within the School of Engineering. As Education Assistant, you will support the annual cycle of education activities in a large and diverse school, responding to student queries and providing administrative support to academic colleagues to ensure the smooth running of the School’s taught programmes.

The successful candidate will be a confident communicator, with strong interpersonal skills and the ability to quickly build positive working relationships with colleagues and stakeholders at all levels of seniority. The ability to work as part of a collaborative team, to work efficiently and with flexibility are essential.

You should be educated to GCSE level (or equivalent) and have an up-to-date knowledge of Microsoft Office packages, as well as experience of working in a similar role or busy office environment.

We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

To apply, please complete an online application form and upload your CV and cover letter. In your cover letter, please state how you are a good fit for this role. Please outline how you meet or exceed the essential requirements of the role as outlined in the Job Description; we recommend that you provide examples to best demonstrate how you meet the essential requirements.

The position is offered on a full-time basis (37 hours per week) and is open-ended, with an immediate start date.

For an informal chat regarding the role, please contact Cheryl Savage, School Education Team Leader, at [email protected] .

Key Accountabilities
Guide and support students and academic colleagues with standard queries and general requests in an efficient and timely manner, referring onwards where appropriate
Work alongside the Education Team to check and update student data using University systems
Provide and update documentation and data collection for Education processes which could include updating modules, regulations, and timetabling activities
Provide support for School events such as student induction, student social events and University and School visit days
To act as secretary to designated meetings and committees including agenda preparation and circulation, producing bullet point actions and monitoring progress of actions

The Person (Essential)

Knowledge, Skills and Experience
Ability to manage time effectively
Effective planning and organisational skills with ability to solve problems
Good IT skills with experience of Microsoft suite of programmes
Flexible attitude to work demands and customers with a commitment to excellent customer service
Ability to work under own initiative and as part of a team
An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
Takes responsibility for meeting own targets

Attributes and Behaviour
A positive, proactive and professional customer focussed attitude
Works in a planned and structured way
Uses own and others time effectively
Ensures that all activities are completed on time
Keeps fellow team members up to date with progress
Willing to help others and share workloads
Maintains flexibility in work plans to allow for changing circumstances

Qualifications
Maths and English at GCSE Level 4 or equivalent
Relevant work experience in an administrative or customer service setting

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 25489