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Description - External

Responsible for scheduling in ambulatory procedure settings. The Scheduling Clerk must be efficient and effectively use the resources surrounding procedure events by accurate and timely scheduling of cases, personnel and materials according to policies, procedures and guidelines. The Scheduling Clerk must review pre-procedure data to identify and gross inaccuracies and missing data elements.

Essential Functions:

• Maximize procedure room utilization by appropriately booking the right type of cases by priority and length of time using case management software where indicated


• Create, move, cancel, and reschedule cases for multiple service lines as needed; keep schedule and wait list updated daily, adhering to the local turnaround policy and guidelines.


• Perform specific scheduling functions using current computer systems and software.


• Manage/edit case depot as needed.


• Communicate changes to the appropriate personnel and other departments.


• Utilize protocols to determine and communicate proper patient prep, including utilizing appropriate systems to check patient record and coordinate necessary lab tests and Rx, inform of cost share obligations, identify/document any medication allergies and conduct screening questionnaires.


• Independently problem-solve issues and maintain detailed records and statistics. Submit monthly statistical reports on Excel.


• Provide assistance to procedure patients by coordinating their procedure dates; write letters to members communicating issues as needed.


• Other duties as assigned.

Grade 06

Basic Qualifications:

Experience

• Minimum two (2) years Scheduling in either OR or Clinic setting
  
  Education


• High School Diploma or General Education Development (GED) required.
  
  License, Certification, Registration


• N/a

Additional Requirements:

• Completion of basic anatomy/physiology class as it relates to surgical pre- and post-operative diagnoses and procedures or equivalent experience


• Completion of medical terminology class or equivalent experience (must pass medical terminology test)


• Knowledge of surgical supplies and equipment


• Demonstrates and communicates a service-oriented approach to all customers


• Basic PC skills (must pass PC skills test)


• Must have basic spreadsheet skills and word processing skills (Microsoft Word and Excel)


• Knowledge of office equipment (fax machine, copier, scanner)


• Ability to clearly speak, read, write and thoroughly understand English, as well as demonstrate strong non-verbal communication skills


• Ability to learn and willingness follow policies and procedures


• Must be willing to support multiple departments


• Must be willing to work in a Labor Management Partnership environment


• Typing 35 WPM