Job description

Window To The Womb (windowtothewomb.co.uk) are specialists in Wellbeing and 4D ultrasound scans and are we are looking to expand our team in Blackburn. We are looking for very special people to take on the role of Scan Assistant in our clinic.

We are looking for an individual with the confidence, experience, charisma and ability to build strong rapport with our families.

This is a Part Time role weekends and evening work.

You will spend your working day introducing parents to their unborn baby for the first time and helping to provide the parents with important reassurance about the well-being of their baby; it really doesn't get any better!

Key tasks and responsibilities:

• Relationship Building
• a.To build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing.
• b. To support the sonographer throughout the scan process allowing them to concentrate on the medical aspect
• c. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct medical information in a relaxed, non-threatening and informative way.
• Selling
• To look for and capture upsell opportunities throughout the customers visit including additional scans, upgrades and extra merchandise sales
• Handling difficult situations
• a. To deal with customers with compassion and sympathy as the primary objective.
• b. To ensure that the customer is ‘nursed’ through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughly
• Hygiene and comfort
• To clean down the key equipment at the end of each trading period and to generally ensure that the clinic is spotless at all times
• Administration.
• To handle basic administration tasks to a high standard.
• To be computer literate
• Other duties
• To be prepared to take on other duties and responsibilities within the clinic as required, including reception, marketing and administration.

Job Types: Part-time, Temp to perm

Salary: £8.50-£11.00 per hour

Schedule:

• Weekend availability

Experience:

• Customer service: 1 year (required)
• Social media: 1 year (preferred)

Work Location: In person