Savage Garden Bar Assistant General Manager London
Job description
Savage Garden Bar Assistant General Manager
London’s wildest sky-high destination, Savage Garden, brings decadent décor, jaw-dropping views, dramatic cocktails and savage menus to Tower Hill.
Located atop the Doubletree by Hilton, the ethos is focused on the unexpected. A study in experimentation and temptation, enter a decadent and twisted world, 12 storeys above, and far removed from the corporate streets of the city below. A bar where the atmosphere is unapologetically untamed, the cocktail serves theatrical and the food savagely good.
Two terraces provide 360-degree views of the London skyline including The Shard, Tower of London, The Gherkin and St. Paul’s Cathedral.
As Savage Garden Assistant General Manager serving a Hilton Brand, you are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· Exceptional attention to detail
· Knowledge and understanding of Financial Systems
· A warm personality, attentive and well groomed
· An ability to listen and respond to all guest needs and requests
· Strong organisational and problem solving abilities
· Leadership and delegation skills including the ability to train and mentor a large team;
· Understanding of the International and UK hospitality industry
· Excellent communication skills and willingness to work as part of a team
· Excellent command of written & verbal English with the ability to communicate confidently
· Ability to work under pressure
· Accountable, resilient and Flexible to respond to a range of different work situations
· A medium level of IT proficiency
· Proof of eligibility to work in the United Kingdom
Responsibilities
As Savage Garden Assistant General Manager your responsibility will include but not be limited to performing the following tasks to the highest standards
· Positive and friendly guest experience by interacting with patrons in the venue and hotel
· Assist the Savage Garden General Manager in managing the full team with the aim to provide excellent service to all our Guests
· Effectively manage the venue in the absence of the Savage Garden General Manager
· Consistently review operation and staff to identify any concerns, and opportunities for improvement
· Develop and implement creative solutions to areas of improvement
· Identify and delegate responsibilities to Supervisors, shift leaders and staff to ensure objectives are met and excellent service standards are consistently maintained
· Provide coaching and feedback to supervisors and staff and assess their performance on an ongoing basis
· Assist in conducting staff and daily pre-shift meetings
· Consistently monitor revenue and costs and make sure they are in line with the budget
· Make sure Savage sales & Host team are managing all guest queries in a timely and efficient manner
· Conflict Resolution, and proactively handle any arising issues and troubleshoot any emerging problems
· Ensure compliance of brand and quality standards
· Maintain excellent grooming standards within the team
· Check venue set-ups against standard of cleanliness of work areas, bar, tables, chairs, and work area to maintain a sanitary environment
· Manage & maintain supply of stock and sundries
· Ensure mise en place is prepared in line with the expected business requirements
· Comply with hotel security, fire regulations, food safety and all health and safety legislation
· Comply with local licensing laws
· Assist other departments wherever necessary, and maintain good working relationships with both internal & external parties
· Assist in new menu implementation
· Assist in any areas of the venue when staffing constraints require
