SAP Support Officer Stevenage, England
Job description
Job Title: SAP Admin Support Officer
Location: Hertford moving to Stevenage (hybrid role)
Starting Salary: £23,620 to £26,845 pa - Pay increase pending
Hours: 37 per week
Contract: Permanent
Diversity: We are an inclusive employer and value a diverse workforce
Job Duties:
Do you enjoy working as part of a team and have great problem-solving skills and customer service?
This is an exciting opportunity to join the SAP team, at Hertfordshire County Council.
Working as part of the SAP Support Team and reporting to the SAP Team Lead, this role is responsible for providing technical user support for SAP applications, spanning the Finance, Purchasing, Payroll and Human Resources business areas within HCC.
Working closely with the team, the successful applicant will have the willingness to develop understanding of the SAP applications through the processing of tickets using Service Now.
The SAP team handle a high volume of calls from system users, every day. Therefore, you’ll need to be able to work under pressure and be extremely well organised, taking a pro-active approach to your workload.
We’ll need you to have experience of SAP and a proven track record of delivering excellent customer service and be able to ensure work is carried out to a high standard. With highly developed interpersonal skills you will be confident in advising system users and resolving their queries. You’ll be competent in Microsoft packages and understand ITIL methodologies.
You will have the opportunity to help improve our users’ experience, whilst learning more about SAP and new technologies.
Closing Date: 17th September 2023
Interview Date: week commencing 25th September 2023
For an informal discussion and more information please contact: Dawn Crowley 01992 588875
Additional Information
Benefits of working for us:
- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Job Reference: HCC23588
