Sales Support Slough
Job description
Deutsche Post DHL Group, have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries and aim to be the first choice for customers. Excellence. Simply Delivered. That is what we do. We are currently recruiting for a 6-month maternity cover Sales Support based at our site in Langley site, 40 hours per week, Monday – Friday on either 08.00-16.30 or 09.00-17.30. Our team are responsible for delivering excellent administrative support to the Sales Team, customer service plans and programs, making sure to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives. Taking ownership for the investigation and displaying our four attributes, 'Can do', 'Passion', 'As One' and 'Right First Time'. Key responsibilities To ensure all communication with customers is in a professional and timely manner and resolved to the customer’s satisfaction using the appropriate channels. Managing corporate customer queries from start to finish, taking ownership and being responsible for resolution of the issue. Actively participate in / lead data calls with customers Promote self-service and alternative products to new and existing customers. Attend regular meetings/briefs held by the Customer Service Centre Management/Sales team. Contribute ideas to change and improve the customer experience and the performance of the team. Skills & Experience required: Planning and organisation skills with the ability to multitask whilst working under pressure. Customer focus and attention to detail. Excellent communication and listening skills and be able to communicate with confidence with stakeholders at all levels Be confident in using Microsoft packages, specifically Excel; you must be able to create pivot tables and v-lookups with ease Perks & Benefits 11 days holiday Flexible working About Us: Our attributes are the lifeblood of everything we do. We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment. We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mind-set and commitment to deliver ‘Right 1st Time’ for all of our customers. As well as offering competitive salaries at all levels and in every area of the business, we also offer a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and well-being.
