Sales Representative (Outbound) Remote
Job description
Job Title: Outbound Registrations Executive
Reporting to: Customer Support Manager
Job Purpose: The Outbound Registrations Executive is responsible for proactively seeking Pet Keeper Registrations over the telephone. The Outbound Registrations Executive's responsibilities include contacting new Pet Keepers, adhering from prescribed script and focusing on New Pet Keeper requirements to close Registrations. All call outcomes should be documented to include customer feedback. The Outbound Registrations Executive should be meticulous in keeping records, building potential pipelines and able to handle all aspects of closing a new Pet Registration.
Customer Calls:
- Deliver telephone calls to all prospective Pet Registrations for New Pet Keepers
- Aim to deliver optimal Call Quality score at all times
- Upselling/Proposing products or services and describing their quality and benefits in a detailed and persuasive manner
- Cross-selling and upselling across our multiple brands
- Recording outcome of calls on all associated Microchip Databases
- Ask open questions to understand customer requirements and pitch all products and services to meet their needs
- Go the “extra mile” to meet registration targets
Other Key Duties & Responsibilities:
- Complete all associated Administration tasks in relation to our Microchip Databases
- Report product, website and database malfunctions (for example, by testing different scenarios or impersonating users) via Asana for our Technical Team to resolve
- Update Team Leader with information about technical issues and useful discussions with customers
Qualifications:
- Previous experience in outbound sales or telemarketing preferred
- Excellent communication and interpersonal skills
- Strong persuasive and negotiation abilities
- Ability to work independently
- Goal-oriented and self-motivated
- Proficient in using CRM software or similar tools
We offer a competitive base salary plus a very appealing commission structure. Additionally, we provide ongoing training and professional development opportunities to help you succeed in your role. Join our dynamic sales team and make a positive impact on our business and customers!
To apply, please submit your resume and cover letter highlighting your relevant experience and why you are interested in this position.
Job Types: Zero hours contract, Part-time
Part-time hours: 15-25 per week
Salary: £10.50-£11.28 per hour
Benefits:
- Company car
- Company events
- Company pension
- Employee discount
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Commission pay
Experience:
- Sales: 1 year (preferred)
Work Location: Remote
