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Sales Team Advisor

Location: Bristol

Hours:37.5 hours per week, consisting of 5 shifts Monday - Saturday. You will work shifts between the hours of 8am and 8pm Monday - Friday, and 9am-5pm on Saturdays.

The Role

You`ll be an essential part of a highly skilled team, aiding internal and external customers with booking their room, managing their viewing, and getting students located in their perfect new home. It`s an exciting place to be, you`ll be working in a team environment committed to supporting our customer`s and selling them their new home.

What you`ll be doing

• Focused on handling sales related queries and following up on all sales leads.
• Adhering to a sales target and able to achieve a financial benefit as a result.
• You will be the ambassador for our brand - proactively selling our rooms across the portfolio, understanding our campaigns and brand initiatives and speaking confidently about what living with Unite Students is like
• Responding to queries on the phone and through our live chat portal
• Providing customers with timely and accurate information; adhering to any timeframes provided for resolution
• Adhering to internal policies, toolkits and training materials - utilising these to full advantage to ensure queries are fully dealt with
• Keeping relevant internal systems up-to-date, with accurate information - in line with GDPR and customer security policies
• Following internal escalation procedures if a query cannot be resolved first time
• Represent our customers voice at all levels, assisting with suggesting and implementing any improvements
• Follow our in-houseService Style approach

What we`re looking for in you

• We are looking for sales orientated individuals with an abundance of enthusiasm for making our customers feel well supported
• You`ll be someone who can deliver high quality interactions and commit to taking ownership of any issue and utilising all available resource to resolve them first time
• You`ll be target driven and ready to perform to departmental Key Performance Indicators and Service Level Agreements
• You`ll have a great team spirit, ready on time, for each shift and demonstrating an understanding of the impact your personal adherence and work has on our team
• You`ll be open to receiving and working on feedback, striving to be better and achieve to your full potential

What You`ll Get in Return

• An annual bonus so you can share in the company`s success
• 25 days` paid holiday
• Pension - based on how much you save, we`ll contribute 1% more
• Flexible working opportunities
• Shared Parental Leave - 18 weeks full pay
• Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.