Job description
The Place:
This is a rare opportunity for a Senior Travel Sales Advisor to join our team on a one year maternity cover contract. Hybrid or fully remote working is possible providing you have travel sales experience and excellent knowledge of the geography of the UK and Ireland.
McKinlay Kidd recently won “Best Specialist Tour Operator” at the prestigious Telegraph Travel Awards. We offer tailormade and experience-led holidays throughout Scotland, Ireland, England and Wales, from road trips to small group rail tours.
Our customers are predominantly older, well-educated and well-travelled couples from both the UK and overseas. They expect great service and authentic holiday experiences. Many of them return to us again and again.
We pride ourselves on personal service and every member of our team actively contributes to the company’s success. When it gets busy, we all muck-in, regardless of job title.
McKinlay Kidd has won numerous awards over many years due to our high levels of customer satisfaction.
The Role:
The Role:
You will be responsible for responding to enquiries and converting them into tailor-made holidays. You will listen and respond to the customer’s needs then organise everything from accommodation to activities to travel in order to create a unique holiday experience, working in partnership with local businesses who share our commitment to quality and customer service.
- You will have natural sales skills backed by a strong customer service focus.
- You are fluent in English and demonstrate excellent attention to detail in both literacy and numeracy.
- You will relish the challenge of working in a fast-paced yet supportive environment as part of a small team of around 20 people.
- The ability to be a quick learner is necessary.
- You will be a skilled communicator and computer literate.
- You will have excellent knowledge of the geography of Scotland - and ideally also England, Wales and Ireland - and be passionate about encouraging visitors from home and overseas to explore beyond-the-beaten track.
- You believe a holiday in the UK/ Ireland can be just as good as one abroad.
- We recruit principally on attitude and aptitude. For this senior role we are seeking experience in a customer-facing role in travel or hospitality so that you can hit the ground running.
This is a full-time position, based on a 37.5 hour working week within our Mon to Sat office opening hours. Occasional overtime may be necessary at peak times. Once experienced, you will also take your turn to cover the 24/7 duty rota for customers on holiday. Our office base is in central Glasgow. For the right experienced candidate we can offer hybrid or fully remote working in this role.
We operate an annual company-wide bonus and encourage and facilitate team members to visit and experience our destinations and product.
Salary
Up to £30K per annum depending on experience.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £27,500.00-£30,000.00 per year
Benefits:
- Company pension
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Application question(s):
- How would you rate your knowledge of the geography of the UK & Ireland?
Excellent
Good
Fair
Poor
Experience:
- Travel Sales: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Expected start date: 28/08/2023