sales representative Welwyn Garden City, England
Job description
Administrator/Internal Sales Representative – DTE Welwyn Garden City.
Competitive salary
Discretionary bonus scheme
Flexible benefits
30 days' holiday with additional days linked to service.
Donaldson Timber Engineering, part of the Donaldson Group, established in 1860, is one of UK’s largest, privately owned timber companies. We are a family of 16 businesses and brands, ranging from B2B, retail and ecommerce, all with shared values and a common vision. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in. But most of all, our People are at the heart of everything we do, which is why we are committed to nurturing and empowering our 1,700+ colleagues across the UK.
As a 6th generation family-owned business, Donaldson Group is committed to providing colleague benefits that are truly valuable. Our benefits package includes: 30 days' holiday, inclusive of Statutory Bank Holidays, Length of service awards, Company sick pay, Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line). We provide an additional catalogue of optional benefits including and not limited to, cycle to work schemes, holiday buy and sell and private medical insurance.
This Role
As a key team member, you will contribute to maximising the performance of the branch by providing an effective and efficient internal sales service.
- Answering incoming calls and sales enquiries
- Informing customers when deliveries will take place
- Booking on new enquires to our CRM system
- Running manufacturing details for the shop floor production team
- Order materials for stock and stock counting
- Printing outgoing delivery tickets and A3 customer drawings
- Effectively dealing with sales enquiries
- Following up/chasing quotes
- Taking truss designs, producing quotes to end user
- Processing sales orders/call offs
- Actively maintaining and developing existing customer accounts and relationships
- Targeting new accounts
- Ensuring PODs entered back in the CRM system
- Filing and administration
- Logistics planning
- Accurately producing quotes and processing sales.
- Actively maintaining and developing existing customer accounts and relationships.
- Proactively targeting new accounts.
Our Perfect Candidate
Our perfect candidate will have the following attributes:
- Work experience gained in a customer services role is essential and a desire to build a career in telephone sales and account management.
- A passion to build a career in sales and strong customer service skills and experience are required.
- Telephone sales or face to face customer services experience is desirable.
- Excellent customer service skills are essential.
- Strong written and oral communication skills are essential.
- Strong interpersonal skills and stakeholder management skills are essential.
- Strong attention to detail is essential.
- Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential.
- Strong data entry skills and high levels of accuracy are essential.
Hours for the role are working Monday to Thursday from 9am to 3.00pm – 22 hours
For more information about the company please visit www.donaldson-direct.com
Job Types: Part-time, Permanent
Part-time hours: 22 per week
Work Location: In person
Application deadline: 11/08/2023
Reference ID: 123/DTE/W/23
