Sales Operations Administrator

Sales Operations Administrator Huddersfield, England

In Good Company Brewing
Full Time Huddersfield, England 25000 - 28000 GBP ANNUAL Today
Job description

Role Purpose

You are an integral part of the sales department, working with our local and national sales team to develop new business in our local delivery areas. You will use our Customer Relationship Management (CRM) system to dispatch orders and keep general data entry. You will be the first point of contact for all inbound enquiries and ensure communication within the team at all time. You will provide desk based troubleshooting and assistance relating to customer orders, account statuses and ad hoc issues as they arise.

Key Accountabilities

  • Key point of call for any incoming inquiries and orders for our Huddersfield depot
  • Processing of Export orders via our CRM systems and manage generating commercial invoices, packing lists and new line forms
  • Managing our weekly Export stock availability file to be sent to customers
  • Supporting our logistics team and Customer Services Manager by coordinating collections
  • Liaising with our warehouse teams on order dispatch and escalate any delivery issues to our Customer Services Manager
  • Liaising with our Account Managers to flag any specific customer requests or complaints
  • Reporting any quality complaints via our Quality Case system and escalate with our Account Managers and Customer Services Manager
  • Advising customers of delivery times and main point of call for any delivery issues
  • Processing of direct delivery or collection orders via our CRM systems
  • Booking and dispatching emergency courier deliveries where required
  • Helping manage our mobile bars fleet and process rental requests for our On-Trade customers
  • Precise data entry and record keeping into our internal systems
  • Allocation of stock to orders following our stock availability report
  • Prepare and dispatch sales samples and/or Point of Sales items
  • Work with Credit Controller to ensure customer’s payment is up to date prior to dispatching new orders
  • Assist the team in taking payment from Customers
  • Process all new accounts enquiries and register all data on our CRMs
  • Help with occasional trade marketing communications
  • Assisting with tele-sales and chasing customers for orders, manage standing orders requirement

Skills

  • Excellent communication skills
  • Strong attention to detail
  • Can-do attitude to problem solving
  • Happy to help perform different tasks
  • Exceptional people skills and being able to work as part of a team
  • Proficient in IT and MS packages – be technology savy
  • Promote a world class customer service experience

Knowledge

  • A clear understanding of all sales department functions
  • Understanding of Credit Control
  • Understanding of B2B sales functions, CRM systems and Microsoft Office
  • Understanding of Logistics and Courier delivery bookings preferred
  • Understanding of Export documentation and customs desirable

Experience

  • 1-2 years in a customer service / sales support/operations environment
  • Experience in supply chain/live production environment
  • Working in an agile SME with high levels of growth and change
  • Working remotely and communicating with your team via chat messages, calls and emails
  • Dealing with fast paced, high pressure environment

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Benefits:

  • Company pension
  • Flexitime
  • Referral programme
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Huddersfield, HD1 5EB: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Sales Operations Administrator
In Good Company Brewing

www.fourpure.com
London, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Related Jobs

All Related Listed jobs

Complaints Handler
Holman Birmingham, England 25000 - 28000 GBP ANNUAL Today

You will be expected to collate large volumes of evidence and present in a factual manner and be have a balanced sensitive approach to needs and requirements of

Festival Glitter station worker
foxy faces ltd Carmarthen, Wales 8.75 - 12.5 GBP HOURLY Today

You can work to suit yourselves within reason ,as long as you commit to at least 4 festivals. Job Types: Full-time, Part-time, Temporary contract.

sales analyst
ARKET London, England 21000 - 20000 GBP ANNUAL Today

Company Description


Are you passionate about quality, sustainability and providing an exceptional customer experience? We are currently...

Bar Staff
Station Hotel Aberdeen Aberdeen, Scotland 18974 - 20932 GBP ANNUAL Today

Located in Aberdeen's city centre, The Station Hotel lies opposite Aberdeen train station and offers rooms with free WiFi access in all areas.

Fabric Inspection Labourer
John Lewis Darwen, England 20850 - 23212 GBP ANNUAL Today

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants,