Sales Manager Edinburgh, Scotland
Job description
Why Join us?
The Botanist is part of New World Trading Company with venues from as far south as Plymouth to as far north as Newcastle. We have further new openings planned for 2023 and we will always encourage and prioritise relocations within our company. Many opportunities for progression!
We know that hospitality is many things to many people; we believe in flexible working patterns to support your work life balance. This is a career for those who are passionate about our fast-paced industry as well as a great part time job to those in education / working hard to earn some extra income.
We provide full training in all roles; being part of a new opening is a rare opportunity to be trained by our National Training team.
There is always an opportunity to learn and grow at NWTC and we will require you to eagerly drive your own career progression. You will always portray an upbeat, positive attitude. Not only do we encourage individuality, we value it and we believe our business thrives on it – from the spaces we create for guests, to the careers we build for our people – you are your only limit!
Have a little look inside NWTC life
https://youtu.be/kJSVHssLl_0
For all team members:
- Tronc tips tronc tips
- Staff discount for you and up to 3 guests – in any of our venues
- Access to up to 50% of your pay as soon as you’ve earnt it and save direct from your salary
- Employee assistance program providing support on financial, health and legal issues.
- Recognition and incentives, fun at work every day
- 28 days paid holiday (pro-rata)
- Monthly pay; straight in to your bank account
And of course the opportunity to join a great, hard-working team and having fun and meeting new friends along the way. Come on in; you’re going to love it here!
What you’ll get up to
As sales manager at our brand new Botanist, you will support, mentor and develop your sales teams, manage and maintain all incoming reservations in your site, ensuring we provide an exceptional guest journey through upselling pre-booked packages, increasing pre-booked spend, managing enquiries through to conversion.
Your responsibilities will include:
Inbound Sales
- Demonstrate an in-depth knowledge and understanding of Reservation Systems, being the ‘go to’ person in your site for all things involved in the reservation systems.
- Ensure all enquiries and administrative procedures are effectively managed within your team, to ensure we provide a timely and exceptional guest journey.
- To update, process, generate and distribute weekly and monthly reservation reports vs target and PY for your site.
- Drive pre-booked revenue / package sales in line with the targets.
- Review relevant guest feedback scores and reviews related to the booking journey.
Training & Development
- Ensure your team is fully trained on relevant booking systems, and utilising all functions of the system to maximise covers. (Including new enquiry handling, follow ups, and notification centre maintenance)
- Coach and develop Sales Coordinators & Hosts with regular catch ups, target setting, sales training to ensure all goals are met.
- Support GM in building the Sales team, ensuring aces are in places on key shifts.
Outbound Sales
- Build and develop relationships within local areas to increase brand awareness.
- Generate, negotiate, and secure new business through proactive outbound activity.
• Manage pipeline and utilise current network to promote venues and drive awareness. • Ensure venue events are promoted utilising all physical & digital channels.
- Host & attend networking events incl. trade shows & conferences.
- List venue on appropriate local venue directories and listings to support with driving awareness and bookings.
- Establish and maintain relationships with third party agencies. Events
- To support and assist the Events & Activations team with project work relative to your sites.
- identify opportunities for sales growth within your region, particularly around the delivery of events.
