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Who are we hiring?

The Manager Tourism Sales is responsible for leading and managing group, incentive & FIT sales and service efforts for the tour & travel business (tour operators/travel agents) for the New York Knicks & Rangers, Christmas Spectacular Starring the Radio City Rockettes & other Family Productions, as well as premium hospitality and venue tour experiences. This role will manage a group of Account Executives and be responsible for overseeing day-to-day sales activities as it relates to maximizing group sales revenue through retention, cross-selling, up-selling, and new business to meet and exceed annual sales goals.

What will you do?

• Develop a proactive sales culture that promotes skill development while maximizing revenues for MSG Sports & Entertainment products through direct training, supervision, motivation, and direction of the sales representatives.
• Assist with the creation, planning, communication, and execution of all tourism ticket sales campaigns, tourism conferences/sales missions, special projects, contests, events and programs.
• Negotiate, contract & execute tourism distribution partnerships to reach new audiences (OTAs, concierge)
• Establish and communicate clear sales revenue goals to the sales representatives. Provide team with appropriate feedback and direction for development.
• Support and guide the sales team during prospect and customer engagement.
• Work with Data & Analytics team to maintain and manage detailed engagement and pipeline records and metrics covering all sales activity within CRM system.
• Support consistent sales training platforms designed to accelerate skill development including pipeline and coaching sessions.
• Implement sales blueprint and training materials that include best practices and other applicable guidelines for accountability purposes.
• Assist in tracking, maintenance and documentation of all tourism sales as compared to budget targets, and proper reporting with Finance.
  

What do you need to succeed?

• 3-5 years’ experience in sales environment; experience within sports, entertainment, or tourism a plus.
• Prior experience with handling client service issues and managing affairs with potential new and existing business accounts
• Excellent communication and organizational skills
• Ability to address and solve problems, often under duress
• Ability to operate specific ticketing and database management systems
• Demonstrated success in communicating, directing and executing company policies and standards under frequently challenging circumstances.
• Creative experience in developing new sales programs and initiatives with the goal of cultivating new business opportunities and new revenue streams.
  

Why is MSG for me?

Madison Square Garden Sports Corp. (MSG Sports) is a leading professional sports company, with a collection of assets that includes: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, an NBA 2K League franchise. MSG Sports also operates two professional sports team performance centers – the MSG Training Center in Greenburgh, NY and the CLG Performance Center in Los Angeles, CA. More information is available at www.msgsports.com.
We invite you to create an exceptional career at MSG

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. #LI-LF1