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We are in search of a service-led, dynamic sales manager to assist the Head of Africa Travel Design in steering the expanding Africa Sales Team though the company’s next stage of growth and beyond. This new role - dedicated solely to sales performance and reporting directly to the Head of Africa Travel Design - will create and nurture a safe and inclusive environment developing the sales team individual skills and enabling them to perform at their best.

Who you are:

• Has previous sales manager, sales coaching or team leader experience in a travel sales environment
• Exceptional communicator both written and verbal
• Experienced in working to targets and monitoring performance through CRM
• An analytical head for numbers, booking trends and sales metrics
• Loves to be in the detail while considering the bigger picture
• Dynamic and adaptable to change while not losing targeted focus
• Self-aware and approaches each day with a growth mindset
• Able to actively listen and demonstrate empathy and self-awareness
• Experience in client-facing service-oriented roles
• Service is driven while always considering a positive Impact
• Positive and approachable inviting feedback and input from others
• Ideally has traveled to Africa but not essential
• Ideally has worked in a Luxury Tailor Made environment but not essential

What you’ll be doing:

• Create and nurture a safe and inclusive environment where your team members feel listened to, challenged and supported to perform at their best
• Empower team members to do their best work through facilitation and coaching, allowing each individual to thrive in their own way
• Analyse available data, sales metrics and team performance to maximize each enquiry and increase performance end to end
• Work with the Head of Travel Design to increase overall conversion, speed to market and revenue
• Preparing, developing, and supporting team members through challenges, whilst identifying and resolving issues within and across teams when/before they occur
• You will be the point of escalation for any service or emergency issues
• Facilitate sales training and call coaching to the Africa team and also wider business as needed
• Conduct weekly 1-2-1’s and call coaching sessions with your team providing regular feedback and personal growth opportunities
• Assist the sales team throughout the sales process to effectively get bookings over the line

About You:

• Be passionate about responsible travel.
• Celebrate diversity.
• A curious and genuine people-person who is enthusiastic about getting to know Jacada guests and team.
• A self starter with a growth mindset and eagerness to learn and expand themselves in the product market.
• Listen and be considerate of others’ opinions and ideas - both guests and colleagues.
• Problem solve; viewing challenges as a way to grow.
• Supportive, positive and keen to embrace the Jacada culture of wellness and togetherness.
• Highly motivated with an ability to multitask and be driven by selling outstanding itineraries.
• Creative, with a desire to lead the way in travel.
• Calm under pressure.
• Excellent verbal and written communication skills.
• Be a team player. Help your colleagues to achieve their goals too.

Office Hours: Monday - Friday 10am - 6pm in Shoreditch (typically 3 days in office, 2 days WFH)

Start Date: September 11th

Salary: £42,500 + with a realistic £15,000 OTE