Sales Executive - Call Centre Southend-on-Sea, England
Job description
We are looking for a friendly and professional Sales Executive to join our Call Centre Team to contribute towards marketing AutoProtect products to customers.
The Package:
- Basic salary of £20,000 with realistic OTE of £35000 per annum
- Enhanced sick pay increasing with service
- Pension contributions
- Life Assurance 4X salary
- Holiday increasing with service
- Buy or sell holiday with Holiday Trading
- Salary sacrifice Cycle to Work Scheme
- Discount platform offering access to discounts and cashback at over 900 retailers
- Discounted Health Cash Plan
- Employee Assistance Programme and access to an online Employee wellbeing hub
- SmartTech - borrow up to £1000 to spend at Currys PC World
The Role
As a Call Centre - Sales Executive you will conduct professional inbound and outbound communication with clients, offering new and renewable products that are available for their vehicle. All our data is warm and will either be an expiring customer or a customer that has opted in to being contacted.
In addition to the above, the main responsibilities of the role are (but not limited to):
- Proactively renew existing policies in line with their renewal dates
- Responsible for making high volumes of outbound calls
- Increase customer loyalty
- Find creative solutions to problems
- Maintain the relevant diary systems to ensure and manage customer contact times
- Record names, addresses, purchases, and reactions of prospects contacted
- Logging of customer complaints via the AutoProtect complaints process.
- Telephone, email or write letters to respond to correspondence from customers or to follow up initial sales contacts
- Provide additional support and day to day account management to allocated customers
- Ensure all communications are in line with FCA and data protection requirements
- Liaise with other departments to resolve customer queries and assist with retention of business
- Other Ad-hoc duties relating to the sale of AutoProtect products and services.
The Person
A confident self-starter, this person will have the ability to build effective relationships, positively influencing colleagues and clients to become a ‘trusted advisor’ and valued team member. This person will be an excellent communicator, able to work remotely and conduct meaningful meetings via telephone, Microsoft Teams and/or Zoom.
Skills/Competencies
- You will be comfortable conversing with happy, unaware and disgruntled customers
- Good attention to detail
- Able to receive feedback in a positive manner and demonstrate positive attitude at all times
- Ability to multi-task, work under time and completion deadlines
Knowledge & Experience
Essential:
- Proficiency in Microsoft packages
- Good understanding of voice/soft skill
- Good telephone manner
Preferred:
- Experience in a FCA regulated environment
- Motory Industry/Insurance sales experience
The Company
AutoProtect, Smart Insurance, and Shine! Repairs consolidated to form the AutoProtect Group in 2018. In late 2019, technology firm DealTrak joined AutoProtect Group. We are on a journey to bring these four companies into one group allowing each to operate independently but harness the collaborative power of a close, cohesive working relationship.
AutoProtect Group works with vehicle retailers and manufacturers to bring award-winning protection, warranty and insurance products; easy-to-use F&I platforms; and high-quality customer services, founded on FCA Treating Customers Fairly principles.
Our Values
Our AutoProtect Group values aren’t simply words and sentences — they stand for what we believe in and how we behave. They act as guidelines for everything we do.
Last year, we started on the journey of exploring our new group values.
When defining our values, we wanted to make sure that they are both practical and aspirational — they challenge us to be the best we can be, but they’re also the moral compass to support us in our actions and decisions as we strive to create remarkable journeys every single day.
Whether it’s collaboration between teams as we develop our Navigate system or respecting each other when we’re communicating to solve problems in our daily work, our values support us in how we conduct both ourselves and our organisation.
Our values are:
Stronger Together: One family
We connect personally with others, we support each other and collaborate wherever we can. We share our knowledge of who we are, our industry, partners, teams, products and processes - both inside and outside the business.
Respectful: Every interaction matters
We respect each other’s points of view and differences, we’re open-minded and build good relationships. We are caring, empathetic, tolerant, and collaborative, making sure all opinions and ideas are considered. We do things with our external customers’ needs at heart.
Bold: The courage to do what's right
We believe in constructive challenge in the spirit of finding the best answers, discovering the truth, and making great decisions without blame or holding grudges. We empower others and take the time to seek answers together.
Agile: Embrace change and use initiative
We recognise the needs and requirements for personal and business agility and development. We always try and bring others along journey of change, be flexible and lead by example.
Make It Happen: Own it with pride
We are proud and passionate about the work we do. We commit to delivering high standards of performance and hold each one another accountable. We are focused on achieving and celebrating collective success.
Job Types: Full-time, Permanent
Salary: £20,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
Schedule:
- Monday to Friday
Work Location: In person
